Delivery Specialist

JOB SUMMARY:

This Job Description defines minimum standards of performance and skills required to function as a Delivery Specialist at RENT-2-OWN. In addition to these minimum standards, each Delivery Specialist must be willing to identify and perform tasks which contribute to the overall mission of the RENT-2-OWN business and its relationship with our valued customers. This position is responsible for the delivery, set up, service and retrieval of products to and from the RENT-2-OWN customer's homes. The Delivery Specialist must properly and securely load products into delivery trucks, using straps and pads to avoid damage during transit. When arriving at the customer's home, the Delivery Specialist must check out the premises to make sure that the product will be in a safe environment and that the product is being delivered to the proper person. The Delivery Specialist will explain the RENT-2-OWN Rental Agreement to the customer, therefore insuring the customer understands all parts of the agreement. The Delivery Specialist also explains and demonstrates all the various features and benefits of the product before leaving the home. The Delivery Specialist is also accountable for retrieving products from the homes of customers who choose not to renew the agreement. The Delivery Specialist must work in a professional manner while in the process of retrieving the rental products. It should be the goal of the Delivery Specialist to maintain a strong relationship with the customers in all phases of the rental process. The Delivery Specialist also contributes to his/her team by repairing, cleaning and moving product from the stockroom to the sales floor for display.

ESSENTIAL FUNCTIONS:

Customer Service

• Maintains complete knowledge of the RENT-2-OWN Rental Agreement and Benefit’s Program and is able to communicate this knowledge to the customer.
• Follows all store policies and procedures for interacting with customers
• Can successfully document and receive customer payments in the field and store.

Inventory

• Maintains complete knowledge of all product features and can demonstrate proper operation and connection.
• Responsible for product being clean and in proper working order prior to display on the showroom floor.
• Responsible for product being complete in all pieces, parts, accessories, & manuals during delivery and pick-up.
• Uses hand trucks, dollies and other equipment to transport product while providing a safe, damage free delivery.
• Receives product into the store by following the proper inventory receiving and transfer procedures.
• Maintains the backroom in a safe, clean and organized condition.
• Cleans, repairs and performs service and proper service documentation on product as needed.
• Verifies correct merchandise is being delivered, returned, etc. by matching documentation inventory to actual inventory.
• When there is a discrepancy of inventory must notify member of management staff immediately.
• Ensures there is no free-standing inventory outside the building at the end of business each day. All outdoor inventory must be secured to prevent inventory loss.

Vehicles

• Performs preventative and routine maintenance on delivery vehicles.
• Responsible for scheduling any maintenance that needs performed with the permission of management.
• Protects the Company image by safely and courteously operating the delivery vehicle.
• Ensures that vehicles are free of merchandise at the end of business each day.
• Ensures vehicles are locked and contents are secured at the end of each day and when not in use.

ADDITIONAL RESPONSIBILITIES:

• Distributes promotional items and literature such as “door hangers” and “flyers”, during delivery and pickup.
• Performs field visits as needed for late customers.
• Attends and participates in weekly store Team Meetings and recommended training programs
• Promotes the integrity and goodwill of the company throughout the business and residential community.

• Satisfactory work record and attendance.
• Valid State motor vehicle operator's license with evidence of safety and insurability within the guidelines of the insurer.
• The ability to safely operate and do basic maintenance with equipment and delivery vehicles.
• Willingness to work as a “Team Player”.
• Willingness to work within the policies, procedures and ethics established by the company.
• Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
• Must be dependable, reliable and mature enough to handle all types of monetary transactions, as well as company assets such as equipment and vehicles in a safe and sensible manner.