Delivery Specialist

About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www.FiskerInc.com - and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Role Overview
Join the Fisker team as a Fisker Delivery Specialist and play a crucial role in guiding guests through the customer journey, providing exceptional service, and educating them on the Fisker brand and its products. This position requires a high degree of self-motivation, discretion, and independent judgment. A passion for delivering a best-in-class customer experience and a high energy level is essential. This role also offers the potential for national and international travel.
Ready to join the Fisker team and contribute to the future of electric vehicles? Apply now and be part of our exciting journey!
Responsibilities

• Promote a culture of safety and quality in accordance with Fisker and industry standards.
• Host delivery appointments and conduct new owner orientation sessions.
• Work closely with other employees to ensure smooth transitions for customers toward a seamless delivery appointment.
• Demonstrate mastery of presenting, selling and delivering Fisker products
• Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy.
• Maximizing scheduling calendar for delivery
• Prepare customers for their delivery appointment through customer outreach, vehicle education and paperwork efficiencies.
• Maintaining store fleet: coordinating service, allocation Management
• Ensure vehicles are onsite as prepared for customer appointments.
• Compiling and running reports to analyze delivery performance and improvements
• Manage relationships and maintain effective communication with all teams.
• Accompany customers on tailored test drive experiences
• Keyholder responsibilities to include opening/closing of facilities and conducting morning/evening recaps
• Perform additional responsibilities as assigned to meet business need including Sales and Delivery

Basic Qualifications / Knowledge / Experience

• Proactive team member who is goal-oriented + highly motivated
• Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
• Ability to prioritize and manage tasks
• Great attention to detail with strong organization and communication skills
• Positive, enthusiastic and passionate mindset
• Proficient with Microsoft Office suite and CRM tools (Salesforce preferred)
• Ability to work evening hours, weekends and holidays in a retail environment
• Ability to obtain appropriate state licensing, where applicable
• Must be at least 18 years of age and maintain a valid driver's license and an acceptable and safe driving record
• Must be able to successfully pass a pre-employment background check

Preferred Attributes/ Competencies

• Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.
• Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
• Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way
• Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
• Analytical Thinking: Gather relevant information, identify key issues, compare data from various sources; draw appropriate conclusions to arrive at appropriate solutions.
• Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.
• Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions

Additional Requirements

• Must be willing to travel both domestically, as well as internationally, as required

Expected Salary Range: $27hr - $32hr
Additional compensation: Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker's equity program, subject to the rules governing such programs.
Benefits: Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.
The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.
Fisker Group Inc. ("Fisker") is an Equal Opportunity Employer. Employment at Fisker is governed by merit, qualifications, and professional competence. Fisker does not discriminate against any employee or applicant because of race, creed, national origin/ethnicity, color, religion,
gender identity/expression, sexual orientation, marital status, age, veteran status, disability status, genetic information, pregnancy or related conditions, or any other basis protected by law. Applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department.
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