Delivery Driver (Non-Cdl), Pt, New Bern #346 - East

Are you looking to start your career in the automotive aftermarket? Walker Auto & Truck, one of the largest NAPA independent distributors in the country, is looking for individuals with an outgoing personality to join our team! As a Walker Delivery Driver, your daily goal will be to build relationships with customers while ensuring delivery accuracy. This position will involve automotive part training, customer service and retail store operations. If this possibility excites you, we want to hear from you!

SUMMARY

Delivery drivers ensure a prompt, courteous and efficient delivery service to all customers while maintaining positive and collaborative interpersonal relationships with the store team. Customer service is what separates Walker from our competition, and the Delivery Driver works every day to accomplish this mission. When not interacting with customers, the Delivery Driver assists with core store operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Deliver The Ideal Customer Experience:
  • Positively greet all customers when you enter their shop, or as they enter our store
  • Serve as a contact for customers. Listen, take notes, and address the customer’s needs quickly
  • Maintain strong product knowledge of auto parts, warranties, promotions, and current sales programs
  • Partner with all members of Walker Auto & Truck when product/service issues arise
  • Communicate realistic estimated delivery times to customers for all products. Utilize and promote the shuttle system for a product within inventory at other locations
  • Represent Walker Auto Stores with passionate customer care and follow up and present a professional appearance when calling on customers

• Support Store Success:
  • Ensure accurate and prompt part delivery
  • Process customer orders with a high degree of accuracy
  • Monitor delivery vehicles and report all maintenance concerns to the Store Manager
  • Assist with all assigned store responsibilities (core and defects, inventory, retail upkeep, and cleaning)
  • Wash & maintain vehicle appearance
  • Build partnerships with customers
  • Be a positive contributing team member
  • Adhere to all safety requirements
  • Timely submit vehicle reports & gas receipts
  • Perform any other duties deemed necessary by store manager

• Increase Sales Opportunities and Maximize Revenue:
  • Follow directions from Store Manager and deliver parts utilizing the most efficient routes
  • Check invoices to ensure parts ordered were correctly pulled for delivery to the customer
  • Assist with parts stocking, inventory, and any other tasks as assigned by management
  • Pick up cores and defects from customers in a timely manner ensuring to give proper documentation to customer and store manager/dispatch coordinator
  • Account for all Cash for collect on delivery orders
  • Maintain an accurate and detailed delivery log
  • Maintain meaningful business relationships with a wide variety of customers
  • Demonstrate an understanding of customer needs and tailor approach to individual customers
  • Adhere to the delivery schedule to customers and actively assist customers with parts

• Continuously develop KNOW HOW:
  • Complete all delivery and dispatch applicable napatraining.com courses
  • Demonstrate an interest in in-store operations, counter sales, and work to learn and grow a role within the company
  • Understand, keep up to date and adhere to all Walker Auto Stores company policies

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience:
  • High School Diploma or equivalent;
  • Proven customer service experience
  • Knowledgeable in current technology including tablets, computers, Microsoft Office
  • Industry experience preferred with basic knowledge of parts and auto services

• License/Certification:
  • Valid NC Driver’s License

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk and hear during the duration of your shift (up to 8 hrs). The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee will be required to travel to various sites. The noise level in the work environment is frequently moderate to loud.

• The employee may further be required to:
  • Lift a maximum of 50 pounds from the floor to truck bed height (3-4 ft) and bend/lift 30 pounds from the floor to overhead
  • Bend and twist 20-30 times daily while carrying a load of 20 pounds
  • Utilize Material Handling Equipment
  • Work in non-temperature-controlled environments