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Form of workJob Description
Principal Delivery, LLC is an Amazon Delivery Service Partner looking for enthusiastic, team players to join our team.
Job Title: DSP Dispatcher
Department: Operations
Location:Principal Delivery Office
Job Type: Full-time (West Palm Beach)
Reports To: Operations Manager and Assistant Operations Manager
Schedule: Front Half Shift (Sunday-Wednesday) / Back Half Shift (Wednesday-Saturday)
Job Summary: We are seeking a motivated and organized Amazon DSP Dispatcher to join our
fast-paced delivery service team. As a Dispatcher, you will play a crucial role in coordinating
and optimizing the daily delivery operations, ensuring efficient and timely package deliveries to
Amazon customers. This role requires excellent communication skills, problem-solving abilities,
and the ability to work in a dynamic environment. If you thrive in a high-pressure, customer-
focused setting and have a knack for logistics, this full-time position may be the perfect fit for
you.
Key Requirement: Candidates must pass a trial period as a Delivery Associate, where they
become proficient in delivery routes before qualifying for this position.
Key Responsibilities:
1. Dispatch Management:
o Monitor and track the progress of deliveries throughout the day.
o Make real-time adjustments to routes based on changing conditions, traffic, and
customer requirements.
o Provide real-time updates to drivers on their performance and infractions
throughout the day, offering guidance for improvement.
2. Communication:
o Serve as the primary point of contact for drivers, providing instructions, support,
and information.
o Maintain effective communication with various stakeholders, including Amazon
operations teams and drivers.
3. Performance Tracking:
o Monitor driver performance, including on-time deliveries, safety compliance, and
vehicle maintenance.
4. Coaching and Motivation:
o Coach and motivate drivers to improve their performance, including on-time
deliveries and customer service.
o Provide guidance and support to help drivers overcome challenges and meet
performance goals.
5. Flexibility with Changing Schedule:
o Be adaptable and open to changes in the dispatch schedule due to unforeseen
circumstances, emergencies, or operational needs.
6. Documentation and Reporting:
o Maintain accurate records of delivery schedules, driver hours, and performance
metrics.
o Generate regular reports to assess and improve delivery operations.
7. Problem Solving:
o Identify and address operational challenges and exceptions that may impact
delivery schedules.
o Collaborate with drivers to find solutions to unforeseen issues.
8. Compliance and Safety:
o Ensure that drivers adhere to all safety guidelines and regulatory requirements.
o Address any safety or compliance concerns promptly.
9. Occasional Delivery Routes:
o Occasionally, candidates will be required to take delivery routes, including
driving a delivery vehicle to ensure on-time deliveries to customers.
10. Reliability and Punctuality:
o Be a dependable team member, consistently maintaining a good attendance record
and always being on time.
o Set a positive example for the team by demonstrating a strong work ethic and
commitment to fulfilling job responsibilities.
11. Critical Thinking Skills:
o Must have good critical thinking skills to analyze complex situations, make
informed decisions, and adapt to changing circumstances.
Qualifications:
- High school diploma or equivalent; additional education or relevant certifications a plus.
- Previous management or supervisory experience is a plus.
- Previous experience in dispatching, logistics, or transportation is preferred.
- Proficiency in using dispatch software and tracking tools.
- Strong communication and problem-solving skills.
- Excellent time management and organizational abilities.
- Ability to work under pressure and adapt to changing situations.
- Knowledge of geographical areas and road networks in the delivery service area.
- Valid driver's license and a willingness to occasionally take delivery routes when needed.
- Must be able to pass a background check, drug test, and driving records check.
