Deli / Bakery/ Hot Food

To offer the best customer experience possible while customers are shopping your store.

Basic Skills Min. age 18 to work with slicers-ovens

· Assist customers with their orders for a variety of deli, BAKERY AND HOT food services.

· Talking to others to convey information effectively.

· Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

· Understanding the implications of new information for both current and future problem-solving and decision-making.

· Perform a variety of food preparation duties other than cooking, frying, such as preparing cold foods and slicing meat and cheese.

Social Skills

· Actively looking for ways to help people.

· Have an outgoing personality

· Adjusting actions in relation to others' actions.

· Being aware of others' reactions and understanding why they react as they do.

· Bringing others together and trying to reconcile differences.

Task

· Merchandise displays to capture the “WOW†factor.

· Work efficiently in a fast-paced environment.

· Build trustful relationships with customers to encourage return visits: your interaction and the quality of the product.

· Stock product and product displays according to merchandising standards.

· Ensure quality, service given and products for customers is followed with safety and sanitation protocols.

· Provide product suggestions, samples and assist customers with special orders.

· While customers are present your full attention is focused on their needs and wants.

· Have knowledge of what your selling, meats and cheese along with salads and desserts. This way you can inform the customer if questions arise.

· Clean and sanitize work areas, equipment, utensils, dishes, or silverware.

· Store food in designated containers at the correct temperatures and storage areas to prevent spoilage.

· Portion and wrap the food.

· Take and record temperature of food and food storage areas, such as refrigerators and freezers.

· Prepare a variety of foods, such as meats, vegetables, or desserts, according to supervisors' instructions, following approved procedures.

· Package take-out foods or serve customers in line.

· Stock cupboards and refrigerators, and tend salad bars, hot bars.

· Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.

· Carry food supplies, equipment, and utensils to and from storage and work areas.

· Cut, slice or grind meat, poultry, and seafood to prepare for cooking.

· Remove trash and clean kitchen garbage containers.

· Weigh or measure ingredients.

· Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.

System Skills

· Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

· Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Resource Management Skills

· Managing one's own time

· Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Work Activities

· Performing for or Working Directly with the Public

· Getting Information

· Handling and Moving Objects

· Performing General Physical Activities

· Establishing and Maintaining Interpersonal Relationships

· Communicating with Supervisors, Peers, or Subordinates

· Selling or Influencing Others

· Identifying Objects, Actions, and Events

· Organizing, Planning, and Prioritizing Work

· Making Decisions and Solving Problems

Detailed Work Activities

· Attach identification information to products, items or containers.

· Calculate costs of goods or services.

· Clean facilities or equipment.

· Discuss goods or services information with customers or patrons.

· Distribute materials to employees or customers.

· Inspect shipments to ensure correct order fulfillment.

· Monitor inventories of products or materials.

· Receive shipments.

· Stock supplies or merchandise.

Tools

· Pallet trucks

o Manual pallet jacks

· Baling press

o Baling equipment

· Bar code reader equipment

o Barcode scanners

o Hobart Scales

· Dollies

o Warehouse dollies

· Label dispensers

o Pricing guns

· Ladders

o Stepladders

· Laser printers

o Computer laser printers

· Razor knives

o Box cutters

· Utility Equipment

· Safety cutters

· Fryer

· Ovens and Proofers