Address
Form of workSeasonal (Seasonal)
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match
Job Description
PURPOSE OF POSITION: A guest service agent's main objective is to ensure guest, owner and employee satisfaction at the front desk by fulfilling the Deer Valley Difference. We provide customers with unparalleled attention to detail and a genuine pledge to service excellence.
RESPONSIBILITIES
- Liaise with other departments to ensure a spirit of cooperation and partnership
- Perform all duties and responsibilities of the Front Desk, including, but not limited to: delivering firewood, carrying luggage and packages, answering and transferring phone calls, scheduling guest activities, creating guest itineraries, driving company and owner vehicles, inspecting houses and assisting guests and owners with their requests
- Ensure guest, owner and employee satisfaction with a positive attitude, thorough communication and follow through
- Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy
- Be able to gauge the severity of issues and weigh options in a professional manner
- Create and distribute updated schedules of recreational activities, local events, restaurant hours, etc.
- Maintain a clean, organized and well-supplied work space
- Other duties and responsibilities as assigned
QUALIFICATIONS
- Candidates must be at least 21 years of age
- Present a clean DMV record and be able to drive company and owner vehicles in all weather conditions
- Be able to lift, carry and distribute packages and luggage, property-wide, up to 50 lbs.
- Provide excellent customer service with extreme attention to detail and follow through
- Be available to work a variety of shifts, including early mornings, evenings, weekends and holidays. Be available for occasional last minute transportation or other business needs
- Computer literate. Candidate must be willing to learn and able to execute all property management software and systems taught during training. The candidate must be competent with common household audio and visual equipment (routers, modems, cable connectors, etc.)
- Possess excellent written and verbal communication skills
- Ability to handle money
- Must be able to multi-task and prioritize
DATES OF EMPLOYMENT
- 11/27/2023 - 4/14/2024
- Full-Time Only; Wednesday - Sunday
- 3pm - 11pm
PAY RATE
- $20.00 per hour
Deer Valley Resort is an Equal Opportunity Employer.
