Dedicated Rolex Watch Client Advisor

Job Title:Dedicated Rolex Watch Client Advisor

About Radcliffe Jewelers

ABOUT THE 1916 COMPANY

The 1916 Company is the world’s leading destination and global community for collectible luxury watches and fine jewelry. Comprising more than 20 boutiques and Collector’s Lounges in important watch markets worldwide, The 1916 Company’s vibrant community extends from coast to coast and around the world.

ABOUT RADCLIFFE JEWELERS

Radcliffe Jewelers, a name synonymous with fine jewelry, timepieces, and excellence in hospitality and client care, was founded in 1983 in Baltimore, Maryland, and now is proudly part of The 1916 Company. The company operates two showrooms in Baltimore, Maryland, and Newark, Delaware. Radcliffe Jewelers is an authorized dealer of the leading names in watchmaking and jewelry design, and proudly presents collections by Rolex, Breitling, Cartier, Chanel, Tudor, David Yurman, Mikimoto, Temple St. Clair, and more. Radcliffe has a long-standing commitment to positively impact the communities in which it operates, actively supporting 100 organizations and philanthropic initiatives each year.

Overview

Radcliffe Jewelers is looking to add to their team of Dedicated Rolex Watch Client Advisors. The Dedicated Rolex Watch Client Advisor position requires excellent personal communication skills, a desire to work in an exclusive luxury environment, a seasoned knowledge of luxury goods (including high end timepieces, specifically Rolex), and the technical skills to operate our internal systems. Radcliffe is looking to add a driven professional who aims to succeed in a luxury environment while delivering the best experience to our clientele.

Major Duties & Responsibilities:

• Guiding clients through their journey of purchasing a Rolex Timepiece.

• Merchandising the showroom.

• Communicating with clients in-person, over the phone, or via email.

• Providing an exceptional client experience in a luxury environment.

• Collaboratively work within a team environment to provide elevated customer service to our clients.

Qualifications/ Skills:

· At least 2 years of previous experience in luxury retail, jewelry and high end Swiss watches; luxury hospitality environment; or luxury automobile dealerships

· Strong interpersonal skills

• In depth knowledge in high-end watches.

• Must be able to multi-task while still providing exceptional customer service.

• Experience working with Microsoft Office, including Outlook and Word.

• Must be able to work retail hours including weekends and some holidays.

• Excellent verbal and written communication while working within a team environment.

• Proactive approach to problem solving

• Strong time-management, organized and detail oriented skills.

Compensation and Benefits

• Competitive hourly rate plus overtime

• Health Care for full time employees

• 401k Plan

• Generous Paid Time Off

• Paid Holidays

• Employee Discounts

*All candidates will be subject to complete background check before hire

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• luxury jewelry and/or watch: 2 years (Required)

Ability to Relocate:

• Newark, DE 19702: Relocate before starting work (Required)

Work Location: In person