Debt Collector (44581)

Looking for a contract role in the financial space with a highly established company? Keep reading! Palmer Group has partnered with this financial client on their search for a Debt Collector. As the Debt Collector, you will be expected to execute adequate and timely collection and/or instigate recovery activities in order to minimize risk costs and optimize returns. If this opportunity interests you and you meet the qualifications listed below, apply today!
Responsibilities:

• Analyze and research payment arrears in the portfolio and code debtor appropriately in order to determine the following collection process steps
• Communicate with debtors by telephone and in writing
• Oversee debtors and arrears process
• Identify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the request
• Carry out all necessary actions to collect payments and/or terminate accounts
• Document debtor and arrears history to ensure a complete file as a sound basis for decision-making during collection and recovery

Requirements:

• Bachelor's degree is strongly preferred
• 1 to 3 years of collections, customer service, and/or sales experience
• Prior experience in the leasing and finance sector is a plus
• Ability to speak French or Spanish is a bonus
• Customer focused
• Team player with excellent interpersonal skills
• Quality-driven and results-oriented
• Ability to work in a dynamic environment and be adaptable

Work Model:

• Hybrid
• 7:00 AM - 4:30 PM with some flexibility