Dcf Guns, E-Commerce/Call Center Sales Associate

Are you motivated to be a part of adedicated and motivated team working in a fun environment? Then DCF is theplace for you! We are continuing to grow, and we are looking for a motivatedfull-time Call Center/E-Commerce Associate for our newest division. The role is hourly based plus sales commissions, and will be based out of the PIN Business Network Office in Greenwood Village.
If you meet these qualities and want tojoin a team of hard working, fun, gun-loving people, we would love to talk toyou! Please apply here. Please be sure to answer all the pre-screeningquestions in order to be considered.
DCF is Coloradoâ€'s premier indoor shootingrange, gun store, gunsmithing shop, and source for firearm training andeducation. Weâ€'ve raised the bar when it comes to outfitting customers for theshooting sports, making us truly “A Higher Caliber of Service.â€
Job Summary:
The Call Center/eCommerce Associate (Outbound Sales) will workdirectly with the E- Commerce Manager for the management and success of visualproduct presentation online. Attention to detail is required to ensurethat product production specs are represented online enhancing the overallcustomer shopping experience. Additionally, Associates will handle a largevolume of inbound and outbound calls in a timely manner, meeting monthly salesproduction goals.
General Accountabilities and Responsibilities:

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the companyâ€'s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a callerâ€'s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency
• Manage the processing of outbound sales from assigned E-Commerce platforms (ie Guns.com, Gearfire, Gunbroker, etc)
• Communicate to in store management and coordinate the pulling of all in-store products as they sell
• Communicate shipping needs to appropriate store Admin
• Respond to inquiries within the transfer mailbox and others as assigned
• Respond to customer inquiries from website, email, text message, etc as they relate to outbound sales
• Participate in regular review of Call Center information database for accuracy and completeness.
• Input sales orders, layaways or special orders as appropriate
• Maintain daily/weekly/monthly sales production goals as metrics are established
• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the companyâ€'s existing product suite, and seize opportunities to upsell when appropriate
• Meet individual assigned metrics (such as inbound and outbound calling and/or upsell opportunities)
• Create and maintain record of daily problems using call-center database

Education and Experience:

• Education:High School Diploma
• Experience:At least 6 months of e-commerce experience or equivalent experience

Skills:

• Excellent verbal and written communication
• Efficient process and time management with ability to prioritize
• Highly process-driven
• Highly Self-Driven
• Highly organized
• Highly detail-oriented
• Service-oriented
• Critical thinking
• Flexibility
• Collaborative
• Tech Savvy
• Basic computer software knowledge

Benefits:
Generous PTO policy. Health benefits offered includingemployer-sponsored health, dental, and vision plans - eligible the first of themonth following 30 days of employment. Employer paid life insurance with a$50,000 benefit, effective the first of the month following 60 days ofemployment (additional amounts available for purchase). Voluntary insuranceavailable including life, AD&D, STD and LTD. 401k available after 6 monthsof employment. Individual range membership at no charge plusdiscounts on firearms, ammunition and merchandise.
DCF Guns is anEEO employer - M/F/Vets/Disabled
*This is a full-time position, andincludes evenings and weekends, and will be based out of the PIN Business Network Office in Greenwood Village. Pay is hourly plus commissions. Musthave reliable transportation. Must submit to a background check. Pay is based on E-Commerce, Sales, and/or Firearms knowledge and experience.
DCF Guns is an EEO employer - M/F/Vets/Disabled