Dc - Area Manager_New_9.2022

Job Description
PFSW Company Statement:
PFS is the premier eCommerce order fulfillment provider. In short, we provide the behind-the-scenes operations for brand's online stores. We pick, pack, and ship our clients' products around the world - with a bunch of added flair. We personalize our packages, we help our clients' customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing. Not to mention, a technology system that facilitates making orders, returns, and everything in-between.
Company Vision:

• We will engage with our clients as a strategic partner.
• We will provide a premier commerce order fulfillment solution.
• We will be world-class at every service we offer.

DC AREA MANAGER
The DC Area Manager is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans.
Responsibilities:

• Plan and schedule distribution services including receiving, storing, shipping, handling returned / damaged goods, maintenance, and administrative activities to ensure customer and corporate requirements are met.
• Direct and oversee job assignments and plan daily, weekly, monthly, and peak season labor schedules.
• Direct distribution center personnel to achieve operational objectives, meet service guideline, meet, or exceed budget goals, and develop / use Key Performance Indicators to make ongoing improvements and enhancements
• Develop and maintain safe, quality focused, and productive work teams by creating programs and processes for hiring, training, coaching, development, and general awareness
• Apply sound communication and motivational techniques, create programs to inform, supervise and coach associates appropriately
• Maintain and administer appropriate and timely performance feedback and evaluations
• Ensure the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records for distribution center operations
• Monitor and manage safety and housekeeping of the DC, and ensure all equipment is maintained and repaired as necessary
• Support and foster an environment of continuous improvement for both associates and operational processes
• Develop and maintain building Standard Operating Procedures (SOP) for area of responsibility
• Cross-train and manage flex-staffing program to develop distribution center experts and maximize distribution center efficiencies
• Respond to issues via email or phone in a timely manner
• Push productivity while simultaneously controlling costs
• Provide guidance in the absent of Operations Manager

Qualifications:

• Bachelor's degree, Preferred
• 3-5 years management experience, Required
• 3+ years in a Leadership capacity within a Distribution Center environment, Required
• Ability to work all hours necessary in a fast-paced environment with shifting priorities
• Workforce Planning experience required
• Deliver resolution to issues and promote process improvement
• JDE/WMS knowledge required; 7.3 desired
• Eligible to obtain a U.S. Government clearance, as applicable

Working Conditions, Mental and Physical Demands

• Ability read labels, RF scanners and maneuver throughout facility without assistance
• Ability to understand verbal and written instructions
• Ability to walk or stand for extended periods of time
• Ability to lift up to 50 pounds without assistance
• Ability to push or pull carts of up to 100 pounds without assistance
• Ability to climb stairs without assistance
• Ability to bend, stoop, kneel and grasp products
• Must be able to work on a variety of warehouse floors up to 100 feet in height
• Must be about to work in a warehouse environment with a noise level up to 85dBA

Preferred Personal Characteristics

• Ability to interact and communicate with all levels both internally and externally
• Promote a fair, safe, and engaged work environment
• Strong work ethic
• Dependable
• Ability to consistently follow through
• Positive attitude
• Self-motivated
• Team-oriented

Pre-employment background screening will be conducted.
PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.