Database Analyst

Shared Services is dedicated to providing innovative and reliable products and services to the Block Communications, Inc. companies it serves: Buckeye Broadband, Telesystem and MaxxSouth Broadband. Our services include engineering, information and technology support, application development and support, network operations, network surveillance, facilities maintenance, procurement and warehousing.
JOB TITLE:Database Analyst
DIVISION: Shared Services - Information Services
DEPARTMENT: Administration
JOB SUMMARY

• The Database Analyst supports the accurate and timely use of data by the business. Works closely with peers and management to deliver data that supports understanding of the business. Produces accurate data products in a timely manner across a diverse set of datasets. Contributes to development of reporting products deployed across multiple technologies. Assists in development of integrations as required by vendors, applications and departments. Helps simplify the use of data by departments by contributing to development of a data warehouse, contributing to a single view of important business data compiled from disparate data sources.
• The Database Analyst reports directly to the Database Architect.
• There are no direct reports to this position.

ESSENTIAL JOB FUNCTIONS

• Collaborate with customers to define technical requirements meeting business requirements;
• Provide ad hoc data requests utilizing myriad data sources;
• Develop customer facing reporting using SQL Server Reporting Services (SSRS);
• Support Business Intelligence users, advising on efficient and accurate use of data;
• Assist in development and support of a data warehouse;
• Work closely with Billing and Marketing to explore subscriber and product metrics;
• Support product analysis and rate adjustments;
• Utilize SQL Server Integration Services (SSIS) for data automation including integrations to internal and external applications;
• Provides advice to analysts and programmers in the effective use of database languages; advises on troubleshooting, exception processing needs, and other data management issues;
• Creates, procures and maintains various database related documents such as manuals and handbooks;
• Providing support in other functional areas of the IS organization as necessary;
• Performing any miscellaneous departmental duties as assigned;
• Must meet physical demands outlined in this job description;

JOB REQUIREMENTS
Education and Experience

• A minimum of an Associate's Degree in a technical field or equivalent education/experience - Required
• A minimum of three (3) years related experience - Required
• A demonstrated understanding of programming techniques in general, the SQL language and relational databases in specific - Required

Core Competencies

• Agile - Embraces change; adaptable and flexible; sense of urgency;
• Innovative - Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
• Customer Focused - External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative - Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable - See it, Own it, Solve it, Do it; Hold each other accountable.

Job Specific Competencies

• Display Leadership - Models competencies and desired culture through actions. Seeks out and accepts feedback. Has a good sense of personal strengths and developmental areas. Demonstrates workplace diplomacy. Maintains composure during stressful times; manages stress effectively so it does not interfere with performance. Communicates a compelling vision that conveys the purpose and importance of the corporate vision and mission. Demonstrates high levels of enthusiasm and energy; pushes self and others when needed. Comfortable interacting with people at all levels of the organization. Demonstrates sound business insight when taking action.
• Delivers Results - Strategic Planning & Execution; Makes decisions in the best interest of the Company; Knows and responds to business climate; Manages ambiguity
• Displaying Technical Expertise - Keeps technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skill, knowledge, and tasks associated with his/her job; shares technical expertise with others

Other Skills and Requirements

• Ability to interpret data models and to develop database structures
• Ability to use standard diagramming techniques to design and develop computer data models
• Ability to develop query logic delivering accurate results efficiently
• Ability to produce reports that effectively convey data to the reader
• Ability to read, write, spell, and speak English in clear, concise and grammatically correct sentence structure
• Demonstrates careful attention to detail
• Background record that meets Company standards;
• Reliable means of transportation at all times;
• Valid driver's license and driving record that meets company standards at all times.

WORKING CONDITIONS

• The Database Analyst is a full-time exempt position. The regular business hours are 40 hours a week, Monday through Friday. The hours may vary to accommodate departmental needs.
• The Database Analyst works in an automated business office environment with business office equipment including telephones, personal computers, copy machines and FAX equipment.
• The Database Administrator is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver's license and maintain a driving record the meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their supervisor.
• The Company is a drug-free workplace. All employees are required to adhere to the Company's drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

Shared Services is an Equal Opportunity Employer (EOE).