Data Senior Analyst

JOB SUMMARY
A Data Senior Analyst is responsible for providing data driven insights and analytical support for key projects, programs and initiatives within Customer Experience Operations. Applies critical thinking, problem solving, data visualization techniques, and analytical acumen to develop and deliver reporting, analysis and recommendations that support decision making and deliver business insights.
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS :

• Works with business partners and stakeholders across multiple products, business or organizational areas to understand primary strategy, objectives and priorities; helps connect these goals with underlying data and delivers insight driven analysis.
• Effectively translates complex data driven analysis into clear, meaningful and actionable findings; provides relevant solutions and recommendations.
• Participates in collaborative, cross functional initiatives and projects; provides thought leadership on data requirements and scope of analysis necessary to support decision-making and deliver business insights.
• Effectively utilizes tools, techniques and processes to gather, report and analyze data, including SQL, Python, Power BI, Tableau and other data mining, preparation and visualization tools.
• Designs, develops implements and maintains various dashboards and reports, supporting multiple client groups.
• Identifies, researches, and resolves discrepancies in analytical processes or cross-functional methods.
• Analyzes current and historical performance, performs variance analyses of key metrics and identifies trends.
• Creates scenario models to assist the business in complex decision making and forecasting outcomes.
• Solicits feedback and continuous learning opportunities to expand knowledge and capabilities related tools, techniques, relevant data analytics principles and methods required to perform operational analysis.
• Meet established timelines and committed tasks during each sprint cycle and proactively communicates any risks, issues or challenges in meeting deliverables.

QUALIFICATIONS AND EXPERIENCE:
Minimum

• BA/BS degree in a related discipline (i.e. Business Intelligence & Analytics, Information Science, Data Science, Statistics, Mathematics, etc.) with 4 years of experience required in related field (e.g. reporting, statistics, data modeling, data analytics, data visualization, data interpretation); The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.
• Skilled to advanced knowledge building highly visual interactive dashboards. (Tableau or Power BI preferred)
• Successful candidates must know how to intuitively assimilate, manipulate, and visualize large quantities of data in a visually appealing and easily consumable manner.
• Demonstrated experience working directly with leadership and supporting multiple stakeholders.
• Skilled analytic and diagnostic skills utilizing a data-driven and metrics-driven approach.
• Excellent communication (written and verbal) and presentation skills with a proven history of influencing outcomes and gaining alignment.
• Proven ability to work efficiently, effectively, and proactively in a fast-paced, deadline-oriented, dynamic and virtual environment.
• Proven ability to work in a cross-organizational team environment collaborating with the business leads on key analytical deliverables.

Preferred

• Prior experience with data analytics in a contact center environment, specifically working with voice, chat, & digital data.
• Prior operations and analytics experience with Cox Communications
• Experience working in communications industry with a focus on telecommunications, data, cable.

USD 77,800.00 - 116,800.00 per year
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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