Data Scientist Associate

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Our rich history spans over 200 years, and we operate in more than 60 countries with more than 240,000 employees worldwide. A leader in investment banking, we offer financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average (NYSE: JPM), we serve millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under our J.P. Morgan and Chase brands.

Payments includes Treasury Services and Merchant Services. Treasury Services is a business with firm wide revenue north of $9bn. JPMC's decision in 2018 to integrate the business with Merchant Services offering now provides clients with access to the largest wholesale payments network in the world. Merchant Services is the global payment acceptance and merchant acquiring business of JPMorgan Chase & Co.  Merchant Services is a leading provider of payment, fraud management and data security solutions, capable of authorizing transactions in more than 130 currencies. The company's proprietary platforms provide integrated commerce solutions for all major credit and debit card payments as well as mobile payments. Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies.  Merchant Services is the #1 Merchant Acquirer Worldwide, based on volume, by The Nilson Report in April 2016.  We are #1 in eCommerce volume in Europe, based on The Nilson Report.  Merchant Services is also #1 in Merchant Processing Volume in the US with more than 20% market share, by The Nilson Report in 2018.  Double-digit growth year over year in processing volume is evidence of our best-in-class distribution and the advantage we have in the market place with ChaseNet.

The Payments Data & Analytics team (reporting into the Head of Business Transformation for Wholesale Payments) is responsible for defining and executing the multi-year global analytics strategy and roadmap (e.g., optimizing payments performance of global merchants as well as driving payments innovation through analytics based insights products with an engaging user experience). The team is also driving the build out the analytics environment, establishing cross-functional and cross line of business data assets (across Chase, Treasury Services, Digital, Commercial Banking) and shaping Wholesale Payments Services analytics best practices overall.

The Data Scientist Lead role is responsible for executing big data analytics data science projects in response to product innovation for Merchant Services, specifically ChaseNet.  ChaseNet is a closed loop platform that simplifies processing traditionally involving 5 entities (Merchant, Acquirer, Network, Issuer, Consumer) into 3 (Merchant, ChaseNet, Consumer). ChaseNet offers also a very simple pricing based on volume and transactions, inclusive of processing costs, assessments and payment brands fees. It is a Chase product that has been experiencing double digit growth over the last 5 years. As the analytics mature, these insights can be productized into products for ChaseNet merchants ("insights as a service").

The right candidate for this position is of course highly proficient with managing complex data sets, using modern statistical and data exploration practices and creating insightful and interactive visualizations (with HQL - SQL on Hadoop, AWS, Tableau, Python).  But you are also curious and creative, having the ability to organize stakeholder problems into clear business objectives for which you can create analytics solutions that deliver immediate value.   You have a strong desire to get your ideas off the drawing board, preferring to quickly develop prototypical solutions that you can hone and improve in collaboration with teammates and stakeholders.  You're comfortable reaching out to subject matter experts to build your business knowledge and grow your understanding of pain points that represent analytic opportunities. You love a big challenge and are willing to learn new skills if needed to get the job done.  And you're excited to develop subject matter expertise in a world-class payments organization and help develop the innovative analytics for the future of end-to-end payment optimization. 

Core Competencies/Key Priorities: 

• Management consulting skillset (impact orientation, business understanding, program management, executive presence)
• Affinity for technology and product management (and end to end product development)
• Data analytics skills (coding in SQL, Python, etc.) ability to work with visualization tools (e.g., Tableau)
• Client service focus (for merchants as well as internal business stakeholders)
• Leadership and presence to engage with the highest levels at JPMorgan Chase
• Exceptional analytical acumen and demonstrated ability to advance thinking to "best in class", with a digital mindset
• Proven record of innovation and thoughtful risk-taking
• Ability to concisely articulate complex information in both verbal and written form
• Strong interpersonal skills to both partner with and influence stakeholders

Principal Duties & Responsibilities:

• Develop and Strategize analytic projects through understanding the business objectives in the team strategy roadmap
• Define the "what" - based on understanding on what adds business value to our merchant and Merchant Services as a business
• Drive and own end to end progress - based on clear understanding of the "what", needs to make decisions and review output that lead to overall positive outcome
• Develop the data, queries, tables and visualizations that deliver insight both as an individual contributor and in collaboration with team-mates
• Through deep subject matter expertise, create actionable recommendations to merchants on how to optimize their payment performance
• Synthesize data sets to craft actionable consumer insights that support merchant growth agendas
• Productionalize Tableau dashboards for the resilience and the functionality users need
• Bring your creative solutions to the firm's biggest problems: where could our existing solutions do better?
• In conjunction with data owners and department managers, contribute to the development of data models for future analytics and platforms
• Apply quality assurance best practices for analytics services and support user feedback and questions
• Adhere to change control and testing processes for modifications to code and products
• Make precise presentations for higher management to understand the story flows and utilization

Education and experience requirement:

Bachelor's degree (Master's degree preferred) in Computer Science, Data Science, Data Analytics or related field of study plus 3 years (1 year with Master's degree) of experience in the position offered or related role

Skills requirement:

• 3+ years of working in large and medium project teams, as a contributing member in self-directed roles
• Expertise in data mining, quantitative research techniques, theories, principles, and practices
• Experience in the payments industry and/or technology-enabled industries
• In-depth understanding of the payments value chain (merchants, brands, acquirers, networks, issuers) and associated data assets - or in-depth understanding of consumer insights
• Deep experience across the full range of big data, coding and business intelligence tools (especially SQL/HQL on Hadoop (Hive, Impala) and AWS, Python, Shell scripting, Tableau, ML techniques and Product development); publishing and presenting information in an engaging story-telling way
• Ability to rapidly prototype in Tableau
• Ability present/demo with ease to higher management
• Strong familiarity and experience with data preparation and processing - such as assessment of data quality, new variable creation, variable selection, etc. 
• Detailed oriented and a commitment to innovation 
• Ability to manage direct reports and provide guidance and mentorship
• Proven strategic thinking and creative problem-solving skills with ability to translate strategy into deliverables

General Requirements:

• Build trust-based relationships; we succeed as a team
• Charisma, gravitas, intellect, flexibility, and integrity that motivates others to trust, collaborate, and follow
• Have strong interpersonal and communication skills and the ability to work across functions as well as with outside parties to ensure alignment and timely implementation of initiatives
• Think creatively and contribute ideas at all levels of project development
• Meet deadlines and communicate obstacles to delivery as soon as they become known
• Be results oriented and have great attention to detail