Data Quality Specialist Lead Spa 3 & 6

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

JOB SUMMARY AND PURPOSE

The Data Quality Specialist Lead will coordinate, monitor, and mentor Data Quality Specialists, and train all program staff on HMIS data entry and report generation (including Housing Specialists and Case Managers). The position requires a combination of administrative and training duties as well as performance of HMIS duties of data entry, required monthly reporting, periodic reporting to funder, and generating reports from HMIS data showing program performance as required.

DUTIES AND RESPONSIBILITIES

• Train Data Quality Specialists on entire system, train program staff on their data entry responsibilities
• Monitor performance of Data Quality team, and data entry by other program staff
  • Audit and review data entry for accuracy
  • Update Program Manager weekly on Data Quality performance, any identified QA/Compliance issues
• Verifies, corrects and enters participant information into centralized database (HMIS); conducts regular audits to assure accuracy of data
• Monitors database reports to assure consistency with hardcopy records and other logs
• Runs regular progress reports, and other reports as required by Program Manager; creates customized reports to support shelter management and to provided other needed information on request
• Coordinates with Case Managers and Program staff to ensure HMIS intake requirements are met
• Supports any technical and reporting issues for program;
  • Assists with program funder audits and monitoring visits;
  • Attends conferences and regular meetings with database contractors and funder, reports updates to Program Manager
• Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
• Exports HMIS data and upload to Funder as required
• Other duties as may be required

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• High School Diploma or equivalent

EXPERIENCE:

• 2-year experience operating/maintaining database

KNOWLEDGE:

• Strong knowledge of Database operations
• Strong technology skills (detailed below)

TECHNOLOGY SKILLS:

• Strong skill with Microsoft Office suite, including: Outlook, Word, Excel, PowerPoint, Internet Explorer
• Strong internet skills, able to remotely share data with funders as needed.

SKILLS AND ABILITIES:

• Mastery of Data Quality management skills and report generation
• Able to organize and schedule ongoing training for all HMIS users, mentor Data Quality specialists
• Strong oral and written communication skills.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

COMPETENCIES:

• Proven leadership qualities; Dependable, collaborative, prompt, positive mindset, flexible, organized
• Able to develop working relationship with stakeholders and program participants.

PREFERRED QUALIFICATIONS:

• Bachelor's degree preferred
• U.S. Veteran preferred.
• Familiarity with HMIS, Adsystech, and/or Clarity programs
• Experience working with veterans, people in recovery and/or homelessness individuals
• Bilingual preferred (English and Spanish)

VOALA BENEFITS SUMMARY:

• Choice of 3 medical insurance plans
• Choice of 2 dental insurance plans (one plan for employee only; has no premium)
• Vision insurance plan
• Voluntary Supplemental Coverage
• Accidental Injury Coverage
• Hospital Care Coverage
• Critical Illness Coverage
• Pet Insurance
• Paid vacation time
• Paid sick time
• 10 company paid holidays
• Company funded 401a retirement pension plan
• Optional employee contribution to 403b retirement savings plan
• Life and AD&D insurance
• Programs to maintain your health and well-being
• Employee Assistance Plan (EAP) - (No cost to employee and 100% confidential)
• Company funded Short-term Disability Insurance (STDI) Insurance
• Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.