Data Entry Clerk

Come join a team and firm that actually values your professionalism and hustle! You aren’t just an “asset” you are a true and valued member of our team!

Don’t believe us? Our average employee tenure is 14 years!

We have an immediate need to hire highly professional team members to be our newest Donation Data Entry Specialist.

PART TIME Schedule: Monday - Friday 9:00am - 1:00pm

US:

For over 30 years we have been our industry’s premier Full-Service Customer Touchpoint Management firm helping our clients understand, manage and execute top shelf customer experiences; making them visionary’s and leaders in their industry.

To do this, we recognize we have to hire only the best!

What will you be doing?

• Entering donations, memberships and subscriptions into our clients' or our own databases with near perfect accuracy and on a tight deadline. So understanding efficient production timelines is a must!
• Following our clients various business rules for entry.
• Using the following databases: Raiser's Edge, SalesForce for Non Profits and two other in house databases.
• Follow our standards for excellence and audited controls as well as our clients' varying business rules, without fail or compromise.
• We service non-profits and associations all over the world; experience with how they work.
• Be able to do whatever it takes to get the job done; no matter the outside circumstance—our client’s put 100% of their faith into the work you will be doing and our reputation, so deadlines and accuracy can never slip!
• Debrief with your Operations Team Lead on the number and types of questions, concerns, and complaints and discuss suggestions for opportunities to top it!

What qualities do I need to have?

• Consistently type no less than 60 WPM with no less than 95% accuracy.
• Bonus is a working knowledge of: Raiser’s Edge (donations and memberships) and Salesforce (for non-profits)
• Keep and work to a deadline doing anything it takes to get it done
• An upbeat and exciting attitude!
• A proven track record of being on time, loyal and ethical.
• Strong listening and problem-solving skills with the ability to learn and understand different business rules across various databases.
• Ability to work against a hard and fast deadline with service level standards in place for turnaround and time spent on a project.
• Highly organized: you like to leave work with a clean desk ready for the next day!
• Patient, respectful, and kind demeanor.
• Adaptability and flexibility in a fast-changing environment.
• Ability to plan ahead and stay on track while juggling multiple projects.
• Technical savvy to think on your feet should a database present with an error.
• Fantastic written and verbal communication skills—ie: knowing the difference between 'there' and 'their'

Benefits:

• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• 10 Paid Holidays per year (including your birthday!)

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Given the nature of our work and the clients we serve you will be required to pass a background investigation.

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• No nights
• No weekends

Application Question(s):

• Please confirm you are aware this is a Part Time position

Experience:

• Raiser's Edge or Salesforce: 2 years (Preferred)

Work Location: In person