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Form of workWE HIRE PASSIONATE PROFESSIONALS
Are you looking for an exciting career as an Smart Support Agent? Visual Edge IT is comprised of talented, driven, and passionate people who work to provide unduplicated service to our internal and external clients. We encourage one another at every level, and our efforts are supported by employee driven, world class benefits that enable us to enjoy our lives outside the office while building fulfilling careers. If you want to work for a company where you can build a career and be part of an amazing team, we would love to hear from you!
Company Overview
Visual Edge IT is a company that provides secure technology solutions to businesses. We offer various services, including managed IT, managed security, managed desktop solutions, compliance, backup and recovery, cloud services, communication and collaboration tools, VoIP, and print/copy solutions. Their goal is to help businesses increase productivity and secure their technology infrastructures.
Job Summary
As a Remote Support Specialist at Visual Edge IT, you will provide remote technical support to our clients. You will use your technical expertise to troubleshoot and resolve issues related to Data Collection Software and ensure that our clients’ copiers are actively reporting to our monitoring software. You will also provide proactive communication to our white glove accounts on the status of their device or software monitoring.
Job Responsibilities
- Remote triage and troubleshooting of Data Collection Software
- Ensuring the client’s copier is actively reporting to monitoring software
- Proactive communication to white glove accounts on device or software monitoring status
- Remote triage of printing and device connection issues if the Remote Support team is unavailable
Job Requirements
- Strong communication skills
- Understanding of how a computer network operates
- Excellent organizational skills
- A solid desire to consistently learn new skills and applications
- The ability to lead projects from start to finish if called upon
Job Type: Full-time
Pay: The salary for this position is $19 to $20 per hour.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical Setting:
- Office
Schedule:
- Monday to Friday
- 8 AM – 5 PM
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Bartlett, TN 38133: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
