Data Center Technician

We shaped the earliest forms of ad tech, and we're looking for the technical expertise to help shape its future. Our customers have unique problems that can only be solved at internet scale, and that's where the technical skills of our team make a real difference.

Our exchange handles over 350 billion requests every day (for comparison Google serves an estimated 9 billion searches a day), all running in our own global Data Centers. Every member of our technology team has an enormous amount of autonomy in building and managing our systems to support and enable our growing level of scale. Through the transparency of our technology, dedication to innovation and integrity, and long-standing customer relationships, we lead through change.

What's it like to work at Index?

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers.

Index is an exciting and fast-paced place to work. We're built on our values of change, support, learning and teaching, trust, and intention. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

Our culture of success is truly supportive and collaborative. In working together across our teams, we're continually investing in the people and technology to solve the industry's most complex problems. As we extend the promise of ad tech to every channel, we're looking for talented engineers to help advance Index, and the industry, forward.

Are you ready to join the programmatic evolution?

We are looking for a Data Center Technician to join Index Exchange. We have 12 Data Centers around the globe housing over 8,000 servers.  The primary focus of this role will be as a member of the team that installs and configures new machines as well as maintains existing machines and the networks for our 3 Data Centers located in the NYC Tri-State area.  You will be based out of our New York office.

About The Role:

We're looking for a Data Center Technician to to build and run high scale, distributed and exceptionally reliable infrastructure. We are looking for an engineer who can work seamlessly across our Engineering teams to bring complex and challenging projects to fruition. You will help us continue to refine and mature our Systems Operations frameworks, tools, and processes.

Index's scale spans the globe, our transactions happen 24x7 in our global Data Centers, and every second that passes millions of requests are evaluated across our exchange. In order to achieve our mission, global efficiency and reliability are absolutely key, as every millisecond quite literally counts in our business.

What We're Looking For:

• Clean: You maintain an impeccable level of cleanliness and organization.
• Problem Solver: No problem too complex/simple for you to help solve - you can approach a problem from different angles and work with other Index employees collaboratively to get things done
• Adaptable: You will work with other teams, often remotely, to identify and resolve issues quickly. You may also be traveling to Data Centers to assemble, configure and prepare new hardware as well as install, upgrade and maintain existing hardware
• Configuration of machines: solid knowledge of Linux, Windows 10 and Apple Workstations 
• Competency: In the repair and maintenance of server and workstation hardware

Here's What You'll be Doing:

• Rack, cable and configure Linux-based servers and other network hardware (Cisco, Arista) 
• Assist in the diagnosing, troubleshoot and escalate any problems internally and externally
• Set standards of excellence for all Data Center operations
• Maintain impeccable documentation around our Data Center configuration
• Configuring workstations for new users and troubleshooting IT issues as needed

Here's What You Need:

• Proven experience supporting the Data Centre equipment and/or infrastructure (Power, Space, Cooling, Equipment)
• A solid understanding of network architecture and practices.  Familiarity with Cisco CLIs is a plus
• Ability to evaluate all manufacturers' specifications for equipment new/old in order to assign placement in the Data Centre
• Quickly learn, adapt, and retain Data Centre and Client specific information
• Keeping detailed records of all work activities, including changes in configurations or settings
• Performs the full range of operation and maintenance; to include but not limited to; scheduled and unscheduled; installations, decommissioning, inspections, analysis, troubleshooting, and repairs.
• Bending, lifting, stretching, reaching, standing and walking
• Maintaining, monitoring, and recording HVAC equipment, air quality, occupancy, and temperature
• Knowledge of Data Center and power operations including cooling systems, UPS and generators
• Performing all levels of maintenance on UPS (Uninterruptible Power Supply) and other power systems equipment including, but not limited to battery tests and replacements, capacitor,static switch, intelligent module and fan replacements.
• Familiarity with environmental monitoring and management tools such as Grafana, Pagerduty, Jira, Confluence
• Ability to lift up to 40 lbs
• Provide 24/7 on-call emergency services as needed

Workplace Requirement:

• International travel up to 50% of your time and as needed up to three days in the office

The base salary for this role is $97,000 - $132,000 USD.  The total compensation package may vary depending on job related knowledge, skills and experience.

This posting will close on December 11th 2023

Why You'll Love Working Here:

• Comprehensive health, dental, and vision plans at no cost to you
• Time off and flexible work schedules
• Retirement plan with a 5% company match
• Stock options and equity packages
• Generous parental leave
• Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
• Community engagement opportunities and donation-matching program
• Annual virtual company retreats and regular community-led team events
• One day off per year to volunteer 
• A workplace that supports a diverse, equitable, and inclusive environment - learn more here

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

If you do receive these requests, please let us know immediately at: report.scam@indexexchange.com.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification-diversity is the human experience. For those who show grit, passion, and humility-Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you'd like to request a reasonable accommodation.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. 

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