Data Center Tech

We are on the brink of something BIG

Patmos is hiring a Night Data Center Tech for our Kansas City location. Patmos is a growing company that was formed from the merger of a few other successful companies. We have a vision to offer an alternative to the hyperscalers and big tech which is focused on great customer service and the principle that your voice should be heard. We do business in a fair and transparent way for the good of all and are looking forward to serving you.

If you are looking for an opportunity to join an established, profitable, and expanding startup powered by a global team of proactive, results-driven innovators driven by curiosity, passion, and a desire to work with some of the most exciting technologies in the industry, you are in the right place.

COMPANY OVERVIEW

Patmos helps customers and partners thrive in the cloud. We are foremost a technology provider that enables and promotes the adoption and use of advanced cloud solutions, backed by exceptional customer support. We offer a diverse portfolio of fully managed offerings from dedicated servers within our own Data Centers to custom cloud and hybrid multi-cloud services focused on the specific needs of businesses and community anchor institutions.

TITLE

• Data Center Tech

SHIFT

• Multiple available, depending on the applicant's skills.

LOCATION

• Kansas City, Missouri

COMPENSATION

• Hourly Base

• Shift differentials

• Opportunities for overtime

BENEFITS

• A mission-driven, values-based culture

• Fun, casual, startup office environment

• Excellent Work/Life Balance

• Medical, Dental, Vision, Life, and Disability Insurance

• Professional development, including the opportunity to advance your career

• Preference to promote from within

• Third Shift differential pay incentives

Position Summary:

The Network Operation Center Technician will support, maintain, and improve the network and hardware within our Data Center. The technician is the hands-on support performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild, and decommissions. Technicians perform routine and emergency requests through service request tickets as a member of a service team supporting 24x7x365 on-site coverage.

Key Responsibilities:

• Answer phone calls and emails from clients requesting technical assistance and support.

• Monitor all business-critical systems and escalate issues accordingly.

• Troubleshooting complex technical issues in a fast-paced Data Center environment.

• Install and perform repairs to computer/server hardware or software for installation specifications.

• Maintain accurate logs of incoming and outgoing customer equipment and ensure facility cleanliness.

• Maintain a working knowledge of all products, processes, and systems.

• Identify and troubleshoot simple hardware failures on x64-based servers including the replacement of failed hardware components

• Professional experience racking, stacking, and administrating Linux and Windows Servers.

• Professional experience performing system backups and restores.

• Gather necessary data for issue replication, problem determination, and/or escalation.

• Troubleshoot, analyze and resolve the causes of server performance problems.

Job Requirements:

• High school diploma required

• Must be able to lift a minimum of 50 lbs

• Candidates must have reliable transportation.

• Excellent written and verbal communication skills

• Good organizational skills and the ability to multitask

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Working knowledge or ability to learn multiple hardware platforms and operating systems, including Windows, Linux, and various applications.

• Ability to troubleshoot reported problems with hardware, software, OS, applications, and device compatibility.

Recommended Education and Certifications:

• College degree in a related industry preferred

• Data Center experience preferred

• Enterprise Windows and Linux Experience preferred

• Interested in or pursuing any of the following certifications

• A+

• Network+

• Security+

• Linux+

• CCNA

• LFCS

• Microsoft Associate Level Certifications