DATA & ANALYTICS ANALYST

This position is responsible for providing technical expertise in analyzing data and performing research and analysis in support of departmental programs to help the Town make data-driven decisions. Essential Duties and Responsibilities

• Conducts evaluative analyses of a variety of department program areas including but not limited to policy, procedures, objectives, cost effectiveness, and staff utilization.
• Conducts research and applies statistical and data analysis techniques to develop or modify program objectives and operations; utilizes an equity lens in data collection, analysis, and presentation and related factors.
• Leads analysis and business intelligence projects that provide insights and recommendations to improve the Town's service delivery.
• Leads collaborative projects, measures service performance, and uses relevant business intelligence, analysis, and statistics software.
• Facilitates the Analytics Team, a cross-functional team which is tasked with solving problems, which span multiple departments or internal and external stakeholders.
• Assists with various research and analysis projects; identifies insights and findings; evaluates alternative solutions; develops practical and actionable recommendations; follows up on tasks to a resolution.
• Develops and monitors internal and public performance dashboards.
• Writes memorandums and reports that describe analytical findings and recommendations and/or makes presentations of findings to decision makers.
• Creates and maintains various tools for effective data communication.
• Guides the Town through the development of the annual business plan process.
• Works with departments in the development and management of performance measures and benchmarks that support the Town's strategic goals.
• Serve as an analytical resource to staff in other Town departments.
• Perform other duties as required.

Supervisory Responsibilities
None
Knowledge of:

• Thorough knowledge of the principles and techniques of data collection and analysis and research methodology utilizing statistical methods.
• Relevant federal and state laws
• Relevant town ordinances, policies, and procedures
• Data collection and manipulation techniques
• Experience with data systems and structures of various sizes and complexities, including relational databases
• Techniques for dealing with the Town staff, representatives of other agencies, organizations, and the public and resolving problems tactfully and effectively.

Ability to:

• Demonstrate sound judgment, integrity, resourcefulness, accuracy, thoroughness and the physical condition commensurate with the demands of the position, while maintaining an ethical standard of care.
• Establish and maintain effective working relationships with coworkers
• Communicate complex information effectively both orally and in writing, with diverse audiences of all technical ability and training.
• Think creatively; be willing to explore multiple avenues to achieve desired results
• Be a curious and creative problem solver that asks a lot of questions and seeks new innovative approaches to solve them
• Collect, analyze and compare data; ability to enter and retrieve data using relevant programs and systems and skill in conducting research.
• Deliver quality work that can be relied on because it is objective and accurate
• Conduct studies utilizing statistical and spreadsheet software programs.
• Use a personal computer and various word processing and database software applications
• Work independently and in small and large team environments
• Model behaviors that are consistent with our value of RESPECT

Physical Demands
The work is typically performed while sitting at a desk with intermittent standing or stooping. The employee occasionally lifts light objects.
Work Environment
The work is typically performed in an office environment
Minimum Qualifications
Any equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform the duties of the job
Education
A Bachelor's degree in a relevant field such as Business, Economics, Finance, Public Administration or a related field of study. Master's Degree preferred.
Experience
Three - five years of experience in data analysis.
Certifications, Licenses, Registrations
A valid NC driver's and the availability of private transportation or the ability to provide transportation between job sites is required.Employment Type: Full Time