Data Analyst 1

Summary
Overall this position requires routine, detailed work that follows an established system of operation with a high degree of accuracy and efficiency within the Analysis Department.
Pre-Training Requirements
New hires for Analysis positions are required to complete 2 short pre-training courses provided by Siemens immediately upon hire in order to advance to their designated roles for specific task training. Both courses conclude with a final test which must be passed in order to remain on assignment with us. All pre-training hours are paid.
1.Utility Bill Knowledge Training (UBK) 2 day foundation course on utilities industry & Siemens specific processes and terminology
2.Analysis Training 1 week course that goes into greater detail of the utilities industry. The class provides a better understanding of terminology, rates, tariffs, and units of measure.
Tasks:
Review all system generated errors based on data entry standards. Maintain an average of 3 minutes per error resolution.
Investigate historical and live vendor billing errors and obtain refunds where appropriate. Maintain an average of 15 minutes per issue for the research and resolution.
Identify and correct data entry errors in a timely manner to ensure inclusion of information on client payment files
Research and resolve problem bills per established processes and turn-around times.
Build and maintain vendor specific processing templates
Build and maintain spreadsheets used to manually divide account into multiple parts based on client specifications.
Participate in the continual reevaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.
Complete assigned tasks based on standard operating procedures and established key performance indicators
Other duties as assigned
Key Responsibilities:
Select appropriate processes from clearly documented rules, past practices or new instructions
Seek advice and guidance on non-routine or problem areas from senior department members.
Refer complex, unusual problems to senior department members
Skills Required:
Successful completion of UBK training
Successful completion of Analysis training
Familiarity with Microsoft Office Suite
Ability to research and problem solve issues effectively
Detail oriented
Efficient multi-tasker with excellent time management skills
Strong organizational skills
Strong verbal and written communication skills
Experience
Entry level skillset with up to 2 years of successful experience in a similar role, generally comparable with the tasks and responsibilities as presented above.
Education
HS diploma or equivalent is required.