Damage Prevention Representative

Are you ready for a job with meaning? Working for Alaska Digline means you are helping to protect Alaska's underground infrastructure and the community you live in. We are so much more than a typical contact center; our goal is to provide top-notch service to our customers and help keep them safe while on a job site or working on a project at their home. People call us requesting this vital safety service, so you will never have to sell products or services. We are here to keep Alaska safe! This is an entry-level position. We have Permanent and Seasonal positions. Seasonal positions are perfect for a college student on Summer break!

GENERAL RESPONSIBILITIES:

• Process locate requests in an efficient and professional manner maintaining a high degree of accuracy
• Answer incoming customer calls in an efficient and professional manner
• Data entry
• Map reading
• Quality Assurance of peer transactions
• Receives direction and ongoing coaching and feedback from Support and Management

QUALIFICATIONS:

• Professional customer service skills
• Proficient and professional verbal communication and grammar skills
• Geographic knowledge of Alaska
• Able to think and act clearly when dealing with an emergency or stressful situation
• Keyboard and mouse proficiency
• Ability to sit or stand while performing job duties for an entire shift with a minimum of unavailable time
• Unscheduled absences kept to a minimum
• Adhere to company policy and procedures
• Type at least 25wpm accurately

EXPERIENCE:

• Customer service, keyboard and mouse

EDUCATION:

• Minimum high school diploma or GED

WORKING CONDITIONS:

• Indoor contact center/office environment.

SCHEDULE:

• Full-time: 40 hours M-F 8AM-5PM

COMPENSATION:

• Hourly $17-$22 DOE

Job Types: Full-time, Part-time, Temporary

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person