Dairy Queen Clerk 2

Mission Statement: Through skilled and devoted team members, Broulim's will provide the highest levels of Guest Service, Quality, and Value in a clean, enjoyable environment, thereby ensuring profitability and growth.

Vision Statement: Broulim’s Fresh Foods will always strive to be the best Independent Grocer in our communities.

Broulim’s Absolutes: fundamental practices that align our actions to our Mission and Vision Statements

Essential Job Duties and Responsibilities

1 - Skilled and Devoted Team Members

• Comply with all company policies, programs, and directives as specified by your manager and in the Team Member Manual.
• Achieve Certification of Dairy Queen Clerk by participation in orientation, certification, on-line training, and continued training. Ensuring you have the opportunity to be successful.
• Participate in setting and achieving goals to further your skills and engagement at time of your Evaluation.

2 - Guest Service / Team Work

• Deliver excellent guest service through a friendly and courteous behavior by greeting, assisting, and responding to guest’s needs in order to promote Broulim’s image and increase guest confidence and loyalty.
• Maintain good working relationships with other departments to ensure smooth flow of products and service throughout the store, with objective of improving sales store wide.

3 - Quality and Value

• Possess knowledge and practices basic Dairy Queen processes. This will include but not be limited to taking orders, stocking product, production, frying, organizing and cleaning.
• Capable of taking orders from guests, obtaining all necessary information in a courteous manner.
• Capable of filling, rotating, arranging and merchandising displays and display cases.
• Properly display product by having a good sign identifying each item and its price.
• Possesses knowledge of pricing, dating, and rotating product.
• Maintain adequate and appropriate department records at all times.
• Assist in maintaining effective department security in compliance with company policy and directives.

4 - Environment

• Maintain a clean environment inside the department by sweeping and mopping floors, limiting clutter around work areas, keeping cases clean, keeping equipment and tools clean and sanitized, and keeping refrigeration clean, swept and organized. This will be necessary throughout the day and at closing.
• Promote a high level of morale and respect within department and store, utilizing friendly professional methods of honest and open communication, thereby being a positive example to others.
• Ensure safety for yourself and others by using equipment in a safe and cautious manner after seeking and receiving proper training and instruction.

5 - Profitability and Growth

• Ensure company standards for safety are maintained.
• Ensure company standards for sanitation are maintained.
• Ensure company standards for productivity are maintained.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity and guest service. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills and abilities

1. Ability to read, interpret and apply common sense understanding to instructions, policies and procedures either written or oral.

2. Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with guests and team members.

3. Ability to accept constructive review and be accountable for one’s own success.

4. Must have ability to work weekends, evenings, and holidays.

5. Must possess integrity, a positive attitude, be mission driven, and be self-directed with a shared passion for Broulim’s Mission.

6. Education: High School diploma or general education degree (GED); or related job experience and / or training are required.

7. Certificates / Licenses: Food Handlers Certificate

8. Minimum Age: 18

9. Experience: No experience required.

10. Math: Basic math skills required. Basic math skills using units of money, weight, measurement, volume addition, subtraction, multiplication, division, and percentages required.

11. Computer: Basic computer skills required.

12. Equipment: pallet jack, hand truck, box cutters, 6 wheeler, ovens, fryer, dishwasher, labeler, scales.

13. Physical / Sensory Demands: the work environment characteristics described here are representative of those an associated encounters while performing the essential functions of this job.

Work is generally performed in a safe and comfortable store environment with the possibility of infrequent exposure to cold conditions.