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Form of workJob Description
Summary: The Dairy Department Manager directs, and coordinates activities involved with the production, sale and or distribution of Metcalfe’s Market Dairy products. Ensures hiring, training and supervision of the staff. Facilitates sales goals, inventory rotation, scheduling, safety and sanitation and any division of responsibility assigned by the store manager. The Dairy Department Manager is required to assist customers and maintain complaint resolution with an energetic demeanor. This position requires adhering to all procedural guidelines and established practices set by Metcalfe’s Market. This position requires working mornings, evenings, weekends and holidays, based on department staffing requirements.
Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.
- Supports the department’s staff efforts and work through timely response to questions, with a caring and appreciative attitude and demonstrated effectiveness in dealing with employee issues
- Determines variety and quantity of products and department supplies to be ordered or produced, according to orders and/or sales projections
- Monitors and controls department costs and expenses; includes maintaining proper ordering and inventory control, ensuring proper weighing procedures, controlling shrink, and monitoring displays
- Conducts inventories and cycle counts as required
- Develops and achieves the departmental budget, such as departmental contribution to overhead, margin, gross profit, labor and purchase goals
- Directs and schedules department personnel and activities; including timekeeping
- Provides insight and input in department personnel decisions such as hire, discipline, reward and termination
- Ensures proper training to all employees
- Maintains accurate personnel records for all direct reports
- Maintains a safe work environment for employees, vendors and customer
- Observes sales floor and back stock conditions; takes action to correct areas of opportunity
- Monitors and addresses customer issues or questions
- Sustains a high level of product knowledge and product preparation
- Works toward continuous quality improvement
- Stays current with changing company technology, including software programs
- Leads, coaches, teaches and reinforces Metcalfe’s culture, customer service, and performance expectations to all Department employee
- Upholds, supports, and promotes all company policies and procedures
- Follows safe food handling and local health department standards
- Other duties as assigned
Supervisory Responsibilities: The Dairy Manager has supervisory responsibility for the Dairy Department including approximately five (5) direct reports.
Qualifications: To perform this job successfully, the Dairy Manager must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.
Education/Experience:
- High School diploma/equivalent required, Associate’s degree (A.A.) or technical school training preferred
- One or more years of previous grocery or dairy experience
- One or more years of management or supervisory experience in a fast-paced retail environment
- Must have strong people management skills
- Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
- Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, must be able to make timely and effective decisions
- Ability to work well under pressure and in a diverse, fast-paced and stressful environment
- Knowledge of technology, the use of a computer, and Microsoft Office- More specifically, Outlook, Word and Excel
Language Skills:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills:
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Certificates, Licenses, Registrations:
- Food Safety Certification - Preferred
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing - Approximately greater than 2/3 of on-the-job time.
- Walking - Approximately 1/3-2/3 of on-the-job time.
- Sitting - Approximately 1/3-2/3 of on-the-job time.
- Use of hands to finger, handle or feel - Approximately greater than 2/3 of on-the-job time.
- Reaching with hands and arms - Approximately greater than 2/3 of on-the-job time.
- Climbing or balancing - Approximately less than 1/3 of on-the-job time.
- Stooping, kneeling, crouching or crawling - Approximately less than 1/3 of on-the-job time.
- Talking or hearing - Approximately greater than 2/3 of on-the-job time.
- Weight lifted/Force exerted - An average of approximately up to 50 pounds, non-continuously.
- Vision - Close vision (clear vision at 20 inches or less).
- Travel/Driving - Less than 1/3 of on-the-job time to visit other store locations. May require use of own vehicle.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
Environmental - Exposure to potentially hazardous environment conditions may include the following:
- Use of knives and other sharp instruments
- Use of Cleaning solutions and products
Noise - Moderate to Loud noise; moderate to heavy retail traffic, food preparation equipment
By Applying for this job, you are confirming 'yes' to Metcalfe's Market Applicant Statement, found here:
Metcalfe’s Market Applicant Statement:
By Applying for this job, you are confirming 'yes' to Metcalfe's Market Applicant Statement, found here:
Metcalfe’s Market Applicant Statement:
I recognize and agree that when I apply for a job with Metcalfe’s Market, I am certifying that the facts I provided as part of that process are true and complete to the best of my knowledge. I understand that Metcalfe’s Market can deny me employment for false information provided during the application process, and can terminate my employment if Metcalfe’s learns I was untruthful with Metcalfe’s Market prior to being hired.
I also understand that Metcalfe’s Market is committed to hiring individuals with different backgrounds and lived experiences. In applying for a position with Metcalfe’s Market, I understand that I may be subject to a background check after I am offered employment. A background check is not intended to set an unnecessary bar to employment, and is consistent with applicable law.
I further understand that if I am hired by Metcalfe’s Market, my employment is at will, meaning that my job can be terminated at any time, by Metcalfe’s Market or by myself.
About Metcalfe's Market:
Family - we are family owned and operated since 1917Service - we are ethical, honest and good peopleGreen - we work towards a greener tomorrowLocal - we support local businesses, farms and artisansCommunity - we invest in families and our communities
