Cyber Security Customer Support Analyst

Technical Knowledge & Skills Required

• Proficiency in security technologies, including firewalls, email encryption such as Proofpoint, Mimecast, Zix and Enterprise DLP such as GTB DLP, Forcepoint or Broadcom/Symantec DLP, and a general networking background;
• Proficiency in fielding and resolving customer and business data owner requests;
• Proficiency in defending and/or preventing attacks utilizing security technologies, including web application firewalls, anti-DDoS technologies, advanced Enterprise DLP tools, advanced anti-malware solutions and network forensics and visibility solutions;
• Information Systems architecture and security control design and development experience;
• Proficiency in the application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications;
• Proficiency in the design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications;
• Proficiency in the design, documentation, testing, creation or modification of computer programs related to machine operating systems; or
• A combination of the aforementioned duties, the performance of which requires the same level of skills
• Strong empathy for customers
• Enthusiastic and creative team player with the ability to inspire others

Preferred

• Experience with deploying and using Enterprise Data Loss Prevention solutions such as the GTB Technologies DLPthatWorks platform ( gttb.com )
• Experience deploying and managing Splunk and / ArcSight
• Experience deploying and administering Windows, Mac, *NIX servers and desktops

Educational & Professional Credentials

• Bachelor’s degree in a relevant discipline or equivalent experience
• 5 – 8 years of Security Customer Support experience in the Information Security industry
• Previous sales experience is strongly preferred
• Ability to deal with changing priorities and multi-task several projects
• Maintain at least one Industry Standard Security certification, such as: CISSP, CISM, etc…
• Excellent presentation and communication skills.
• Excellent technical and business writing skills.

Required Experience and Skills

• Existing hands-on Technical Support or Systems Engineer background with networking and UNIX
• 2+ years’ experience in customer and account management experience
• Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
• Be intuitive and inventive by providing solutions and workarounds for customers
• Team player that shares technical information freely and willingly
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of both post-sales and pre-sales experience
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Enthusiastic and creative team player with the ability to inspire others
• Relevant Bachelor’s degree; preference for computer science or related degrees

Required Technical Experience:

• Excellent knowledge and prior experience with network security technologies including: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
• Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)

What is needed from you:

1. Current resume
2. Cover letter/summary expressing:
3. Why you are interested in working at GTB Technologies
4. The skills and expertise you will contribute to our diverse team
5. This position requires a highly-motivated, results-oriented individual with a “can do” attitude. Strong communication skills and entrepreneurial drive are essential.

Please apply for the above role by sending your cover letter and resume to careers @ gttb.com At this time, we will only be considering applicants who are currently eligible to work in the US. We thank all applicants for their interest, however, only those selected for an interview will be contacted. No phone calls or personnel agencies please.

GTB Technologies, Inc. is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation or age.

202311 CSA