Customer Svc Rep 1

This position is in the Mountain District Office, Cartersville, Georgia.  The successful candidate will have excellent communication, organizational and customer service skills.  In addition to acting as the receptionist for the office, the position is responsible for answering the main office line and transferring callers to the appropriate specialist or to other programs, branches, etc. within EPD.  Other office responsibilities include: handling all incoming and out-going mail and shipments (addressing, assigning postage, drop off/pickup, sorting, etc.); maintaining fleet vehicle logs; maintaining conference room schedules; logging all incoming enforcement orders and checks received as settlements for enforcement orders; researching Georgia Open Records Act (GORA) requests and pulling pertinent office files for review; collecting copying fees for GORA requests; occasional light filing; scanning monthly reports for electronic transmission to other programs; and assisting the Administrative Assistant as needed.

Preferred Qualifications:

• Knowledge of general office equipment
• Proficiency in Microsoft Office (Excel, Word & Outlook)
• Experience with electronic file management
• Experience with web-based applications
• Good oral and written communication skills
• Demonstrated ability to complete assignments in an efficient and accurate manner
• Ability to work well with others as a team

This posting may close at any time prior to the posted close date once a suitable applicant pool is identified.  Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring unit for next steps in the selection process. Applicants who are not selected will not receive notification.

NOTE: If the minimum qualifications for a job require a college education and you have obtained a degree from a college or university outside the USA, you are required to submit an International Education Evaluation Letter showing your degree is equivalent to one obtained at a college or university in the USA. International Educational Evaluations are accepted from the National Association of Credential Evaluation Services (https://www.naces.org/members) or the Association of International Credentials Evaluators (http://aice-eval.org/evaluation-guides/).

The Department of Natural Resources, Environmental Protection Division is an Equal Opportunity Employer.