Customer Support Representative

LegalCorp Customer Support Representative

This position is in office.

About LegalCorp

LegalCorp Solutions is an online leader in the registered agent industry, and we are growing at a rapid pace! Our mission is to provide reliable and efficient solutions to support businesses in meeting their legal and operational requirements.

About You

We are looking for a valued team member to act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Attention to detail, excellent multi-tasking, and independent working will be keys to success in this growing organization. Attention to detail, excellent multi-tasking, and independent working will be keys to success in this growing organization. You will be responsible for sorting through and uploading digital files quickly and accurately as well as providing administrative support to help customers manage their business correspondence.

The Customer Support Representative at LegalCorp Solutions is responsible for interacting with customers, addressing inquiries related to our Registered Agent Service and operational processes. This role involves handling phone calls and emails, monitoring Grasshopper for incoming calls, managing the info inbox, conducting customer research, and supporting various customer-related tasks to ensure a smooth operational workflow.

General Expectations

• Punctuality – Be on time.
• Accountability – Hold yourself and your teammates accountable for your work.
• Mutual respect - Embrace the talents of your colleagues and our clients.
• Integrity - Do what's right, because it's right.
• Quality - Make something better, today.
• Empathy - Build connections through kindness.
• Empowerment - Live our mission.
• Consistency – Dependably maintain a high quality for your work you conduct.
• Innovation - Believe it's possible.
• Problem Solving - There is no such thing as “Not my problem.”
• Humility - Embrace and drive change.
• Fearlessness - Challenge yourself to think and dream big.
• Reliability – Consistent attendance and punctuality

What You'll Do

Communication and Customer Engagement:

• Respond to phone calls and emails promptly, providing accurate information about LegalCorp Solutions' Registered Agent Service and operational processes.
• Engage with customers in a professional and helpful manner to address inquiries and resolve issues.

Monitoring and Managing Grasshopper:

• Monitor Grasshopper for incoming calls, outbound calls, and voicemails.
• Address customer inquiries and voicemails efficiently.

Inbox Management:

• Monitor the LegalCorp info inbox for customer inquiries, state notices, Registered Agent (RA) Acceptance, and other relevant communications.
• Respond to and manage emails promptly and accurately.

Customer Account Research:

• Conduct account and customer research, particularly reaching out to nonconsenting Registered Agent customers to collect payments for services.

Mail Handling and Verification:

• Confirm shipping addresses for mail requiring forwarding or that cannot be uploaded into the Customer Relationship Management (CRM) system.
• Provide backup support for LegalCorp Mail Handlers as needed.

State Calls and Special Projects:

• Assist with state calls and various projects as required, contributing to the overall efficiency of the Customer Support team.

What You'll Need

• Excellent communication skills, both verbal and written.
• 1 year plus Customer service experience, preferably in a legal or corporate services setting.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• 1 year plus experience in Microsoft Office

Benefits/Compensation:

• Pay rate: $17.52 - $19.36/hr (Dependent upon Qualifications)
• Eligible for Medical, Dental, Vision, Life, and Disability Insurance on day one!
  • Employee-only health, dental, and vision insurance plans are covered 100% by the company!
• 401(k) + company match
• Company issued laptop
• Competitive Paid Time Off
• Parental Leave
• Company Events
• Referral Program
• Peer recognition and points with Bonusly