Customer Support Representative (Hybrid)

Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

We believe that stellar customer service is crucial to the customer experience. We strive to empower the customer by giving rapid and insightful answers with a human touch and enhance the customer experience.

The Role You’ll Play:

As a Customer Support Representative, you are responsible for handling inbound customer communications via phone, email, and live chat. You will assist customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner.

Hybrid work schedule with 3 days in our Covington, LA office.

Your Core Responsibilities Will Be:

• Receive in-bound calls/ Chats/ Emails.
• Provide effective, professional, and unparalleled support to our customers via chat, e-mail and/or phone communication
• Respond to customer inquiries, track user feedback, and proactively monitor customers’ ‘health’
• Drive product adoption, share best practices and implement optimization strategies to help customer obtain maximum value from the solution
• Liaise with other internal teams to help resolve customer concerns
• Update and Manage Salesforce to accurately document all customer interactions

You’ll Bring These Attributes to the Table:

• High School Diploma or GED
• 1+ year of Service experience, preferably Customer Support in a call center environment or customer relations role.
• Typing skills of 40 WPM
• Proficient in MS Office and Gmail.
• Experience with Salesforce preferred
• Passionate about troubleshooting and persevering until resolution is found
• Strong focus on service excellence initiatives and positive student outcomes.
• Team player with adaptability to changes in workload, systems, and processes.
• Customer oriented: be the "owner" the customer's experience and be able to solve inquiries effectively and efficiently
• Self-motivated, team-oriented, and focused on exceeding customer expectations
• Excellent written and verbal communication skills

Here are just a few of the great reasons you should join our team!

• We are mission-focused and mission-driven to help bring workers home safe every day. Our training products and compliance platform help keep workers safe.
• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to work.
• Veriforce provides:
• 100% paid employee medical and dental insurance
• Monthly contributions to Health Savings Accounts
• A 401(k) match that is immediately fully vested
• Outstanding time off benefits
• Paid time off for volunteer activities

All job offers will be contingent on successful completion of a drug screen and background check.