Address
Form of workFarrow is a diversified, family-owned business that facilitates international trade by executing comprehensive customs brokerage and integrated logistics solutions. We provide our clients peace of mind with our customs brokerage, shipping, and freight-forwarding capabilities for Canada and the United States.
Farrow Prides itself on providing exceptional customs service with a true focus on trade compliance. It is our passion for personalized care that has led to Farrow being in business for over 100 years and has allowed us to constantly expand with 29 locations across North America and we're still growing! We're real people, family-owned and dedicated to our employees with a history of reinvesting in them. This commitment and dedication are why many of our employees have been with us longer than 20 years and why we have been recognized as one of Canada's Best Managed Companies for 10 consecutive years.
Position Summary
This position is responsible for proactively controlling, monitoring and managing high-profile and high maintenance accounts. The Account Coordinator will process and verify account documentation and establish new accounts.
Hours of work are Monday - Friday 8am - 5pm, must be willing to work on-site in the Plymouth, MI office daily.
Key Responsibilities (Supervisory/Materials/Information)
- Process and verify account documentation
- Establish all new account system profiles
- Update and confirm current account documentation on a continual basis
- Assist in the management and maintenance of annual client blanket USMCA
- Provide service information and general rate quotations to prospective and existing customers
- Ensure all applicable fees are being applied to customer database
- Develop and manage customer facing reports
- Manage all sub-broker partnership relationships
- Process and maintain all annual customs continuous bond renewals and billings
- Update and maintain Kewill client product databases with all applicable Automated Commercial Environment (ACE) and Partner Government Agency (PGA) Coding
- Perform other duties and other functions as assigned
Education and Experience
- Minimum of 1 year of Customs Brokerage, Freight Forwarding experience desired
- High school diploma, Associates Degree or equivalent
Competencies, Working Skills & Attributes
- Very strong Microsoft Office Suite skills, especially with Excel
- Must have a very strong attention to detail
- Must be self-start who can work productively with minimal supervision
- Must be outgoing and possess strong customer service skills
- Must have good organizational and multitasking skills with the ability to prioritize tasks and meet deadlines
- Must have good communication and writing skills
Working Conditions, Mental Effort & Physical Requirements
- Sitting for prolonged periods of time focusing on computer monitor
- Manual dexterity required to use desktop computer and peripherals
- Must be comfortable working in a fast paced, high activity environment
- Able to operate standard business machines including photocopiers, scanners, faxes, telephones, printers, etc.
- Pay Type Hourly
