Customer Support Engineer, Hawaii - Remote

About LiveU

LiveU is driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, through the use of our patented bonding and video transport technology. LiveU creates a consistent bandwidth and a reliable connection so you can acquire, manage and distribute high-quality remote live broadcasts.

If you are passionate about streaming, real-time video, and broadcasting this could be a great opportunity for you!

Location: Remote position, within the Hawaii time zone.

Responsibilities:

• Provide an excellent experience to our customers.
• First response for requests/issues via phone, email, and chat.
• Strict follow-through of protocols and complete focus on enabling the customers.
• Collaborate across the company as needed to resolve requests/issues.

• Outstanding Customer Service skills.
• At least two years of experience in the tech. or broadcasting industries.
• Experience working with encoders, broadcasting, or/and video streaming. - Advantage
• Experience supporting technical products & services.
• Experience handling a high volume of customer tickets & calls.
• Experience using Linux, navigating, permissions, and basic utilization.
• Good knowledge of computer networking concepts.
• Flexibility to work weekends, holidays and extra hours as needed.