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Form of workAt Systems Engineering, our mission is to enable the exceptional with our clients, employees, and the community.
As a result, we continue to invest heavily in being the premier technology employer in Northern New England. We are 100% employee-owned which gives us the unique opportunity to combine shared equity with empowerment to create an incredible career development opportunity.
We are seeking a full-time Customer Support Coordinator (CSC) to join our Customer Service Team to work either out of our Portland, Maine Office or our Manchester, New Hampshire Office. As the first point of contact for our customers, our CSC's play a critical role in delivering exceptional customer service through facilitating the problem management and resolution process.
Every day, you will see a lot of small and medium-sized businesses in action and work collaboratively with customers from various industries. You will be exposed to a wide variety of technology solutions and be surrounded by continuous learning opportunities.
We're looking for a customer-focused, detail oriented, and highly motivated team player who enjoys creating exceptional customer experiences, working with, and learning about technology.
Responsibilities:
Requirements
Our Benefits & Culture
Systems Engineering has three office locations: Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our New Hampshire Office is located in the Brady Sullivan Tower just steps from downtown Manchester. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine.
Being 100% employee-owned , the employee-owners of Systems Engineering are its most valuable resources who have collectively made Systems Engineering a Best Places to Work Company in Maine for over a decade. We pride ourselves on delivering great outcomes for our culture, clients, and our community by cultivating a culture focused on continuous learning, community impact, and Employee-Ownership.
In addition to a competitive salary, our benefits include:
Due to the nature of our business and the requirements of ITAR regulations, this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.
Systems Engineering values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.
As a result, we continue to invest heavily in being the premier technology employer in Northern New England. We are 100% employee-owned which gives us the unique opportunity to combine shared equity with empowerment to create an incredible career development opportunity.
We are seeking a full-time Customer Support Coordinator (CSC) to join our Customer Service Team to work either out of our Portland, Maine Office or our Manchester, New Hampshire Office. As the first point of contact for our customers, our CSC's play a critical role in delivering exceptional customer service through facilitating the problem management and resolution process.
Every day, you will see a lot of small and medium-sized businesses in action and work collaboratively with customers from various industries. You will be exposed to a wide variety of technology solutions and be surrounded by continuous learning opportunities.
We're looking for a customer-focused, detail oriented, and highly motivated team player who enjoys creating exceptional customer experiences, working with, and learning about technology.
Responsibilities:
- Work collaboratively with clients, sales representatives, and engineering teammates to handle service requests and facilitate problem resolution for customers.
- Advocate for the clients and help connect them with the right teammates to bring resolution.
- Participate fully in the problem management and resolution process by responding to customer inquiries and requests by phone & email.
- Facilitate daily team huddles to ensure scheduled resources are deployed efficiently.
- Coordinate and schedule required technical resources to respond to a variety of routine and/or complex IT issues using organization-wide Customer Relationship Management (CRM) platform.
- Provide limited customer service support in response to basic client questions.
- Contribute to process improvement within the Customer Service team.
Requirements
- Consistently demonstrate a high level of professionalism through a strong work ethic and commitment to creating a positive customer experience.
- Possess exceptional problem-solving skills and an ability to handle a variety of customer situations with enthusiasm, empathy, and integrity.
- A strong communicator who embraces a positive and cooperative attitude with internal teammates and external customers.
- An agile team-player who possesses multitasking, time management, and prioritization skills.
- A passion for technology and a track record of continuous learning.
- Computer proficiency (familiarity with Microsoft systems, Outlook, Word, Excel, etc.) preferred.
Our Benefits & Culture
Systems Engineering has three office locations: Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our New Hampshire Office is located in the Brady Sullivan Tower just steps from downtown Manchester. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine.
Being 100% employee-owned , the employee-owners of Systems Engineering are its most valuable resources who have collectively made Systems Engineering a Best Places to Work Company in Maine for over a decade. We pride ourselves on delivering great outcomes for our culture, clients, and our community by cultivating a culture focused on continuous learning, community impact, and Employee-Ownership.
In addition to a competitive salary, our benefits include:
- Employee Ownership (Employee Stock Ownership Plan) - As an employee-owner, you directly contribute to the strategic direction, growth, workplace culture, and future of the company.
- Employer 401k matching contributions.
- Profit-Sharing.
- Competitive medical, dental, life, and short & long-term disability insurance.
- Paid Time Off starting with 17 days PTO, nine paid holidays, and two weeks paid parental leave.
- Community Engagement benefits including (8) hours of paid community volunteer time & employer-charitable match.
- Engaging wellness programs including onsite health coaching & onsite fitness facilities.
- Career mobility and professional development, with employer-supported training, learning, and certification opportunities.
- Dynamic, fun, and active community culture.
- Hybrid Workplace, which fosters collaboration, mentorship, and training & development opportunities across our organization.
- Employer-provided parking at our office locations.
Due to the nature of our business and the requirements of ITAR regulations, this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.
Systems Engineering values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.
