Customer Support Coordinator

At EKOS Software, our mission is clear — we strive to provide retail-caliber tools to customers in the fuel industry through technology, experience, and education. Pioneering fuel management software is our passion. We are constantly updating and refining our software, and we pride ourselves on delivering knowledge and power to our customers — that’s where you come in! 

We are seeking an individual who is a strong problem-solver and ready to hit the ground running in the Customer Service Coordinator position! In this role, you will direct customer calls to the appropriate team member and will be a critical piece to our goal of being number one in Customer Support. 

No experience required! We will provide you with hands-on training during onboarding that gives you the support and resources needed to grow professionally within our organization. 

We are a tight-knit, fast-paced, and motivated team. Sounds like a fit? Read more below!

What we have to offer you:

• Medical and vision insurance with our company covering 100% of employee costs
• Dental Insurance
• 401K with up to 4% match
• Generous paid time off, including; 10 paid holidays + an additional 5 days 
• Opportunities for growth and promotion from within
• Competitive compensation package

On an average day, you will:

• Receive incoming phone calls and emails, being the primary means of communication with customers
• Perform basic triage to determine which Specialist can handle the Customer Support issue
• Investigate the cause of identified issues when Specialists are unavailable
• Create a ticket when investigating customer issues
• Notify and keep our internal team updated as issues are investigated and resolved
• Work with networking and communication hardware
• Aid with administrative tasks on occasion

To qualify for this job, you must have the following:

• Ability to pass a full background check 
• Experience with Microsoft Office
• Strong verbal and written communication skills
• Eagerness to learn and grow

We’d also love it if you have the following:

• One year of administrative support experience

EEO Statement:

EKOS Software is an equal-opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veteran status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law.

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