Customer Support Associate

Responsibilities:

• Gather requirements from internal and external customers throughout the planning process; subsequently execute and manage requirements during the time of event and follow-up to gauge customer satisfaction.
• Respond promptly to customer Requests for Information (RFI), anticipate customer needs, and provide high level of customer service throughout customer engagements.
• Understand the MSC business model and communicate Platform as a Service (PaaS) to customers.
• Manage a master calendar of NTS events and disseminate information to team members and customers.
• Utilize creativity to facilitate an atmosphere of welcomeness.
• Identify opportunities and utilize creative problem solving to create a Continuous Process Improvement (CPI) culture.
• Collaborate with team members to deliver “path to yes” high-quality customer service.
• Manage competing priorities to provide advice and recommendations to senior-level management.
• Liaise with internal and external stakeholders to identify gaps to better understand customer needs.
• Automate business systems to collect, track and analyze data.
• Purchase, maintenance, resupply, and accounting of all refreshments and supplies for customers, MSC operations, and precoordinated events.
• Calculate and propose budgets for internal and external customer events.
• Generate timely expense reports, utilizing accounting systems to reconcile monthly charges.
• Perform Florida Notary duties to witness and legalize contractual mission support projects.
• Partner with company-wide entities and MSC Logistics for ordering, receiving, tracking, delivery, and accountability of purchases.

Requirements:

• 2+ years’ experience in successfully managing projects and programs which include external suppliers through the full project lifecycle, from conception through rollout and ongoing support.
• Experience in event planning and execution.
• Basic accounting principles and intermediate accounting skills.
• Must be flexible, team-oriented, have good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multi-task.
• Able to Obtain State of Florida Notary Designation within 2 weeks of hire.
• Understanding of Military Protocols.
• Work location is: Onsite – Tampa, FL
• Work hours: 7am to 4pm Monday – Friday
• Must be a United States citizen with the ability to obtain and maintain a Secret clearance.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Required)

Security clearance:

• Secret (Preferred)

Ability to Commute:

• Tampa, FL 33611 (Required)

Ability to Relocate:

• Tampa, FL 33611: Relocate before starting work (Required)

Work Location: In person