Customer Support Associate

About Ultimate Dental Lab
Ultimate Dental Laboratory was founded on the belief that clinicians need to advance along with the dental industry. Our team is dedicated to the integration of digital dentistry into our workflow and the workflows of our clinicians. Every restoration we fabricate utilizes digital advancements to ensure high precision, fit, function, and esthetics.

About the role
We are looking for a Customer Support Associate to join our rapidly growing company. The Customer Support Associate is a critical contributor to our goal of providing a superior experience to our dental practice clients. Through patience, understanding, teamwork and strong problem solving skills, you will resolve issues and learn to escalate them to senior team members where necessary.

What you’ll do
● Data entry - enter dental office RX/prescription into our dental lab platform
● Effectively resolve issues communicated through phone calls and emails
● Learn to escalate issues or concerns to senior team members

What we’re looking for
● 1-3 years of experience working in customer service, support or hospitality
● Capable problem solver
● Ability to work with others

Bonus points for
● Dental laboratory experience

What benefits we offer
● Paid time off
● 5 Paid holidays
● Performance bonus

Ultimate Dental Lab is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Paid time off

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person