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Form of workJob Description
Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables customers like HPE, Nutanix, and Fidelity Investments to deliver predictable results and optimize their entire revenue operation.
Loved by customers, employees and analysts, Revenue.io is the only company included in the most recent Forrester Waves for Conversation Intelligence and Sales Engagement, is a Gartner Cool Vendor, and is named one of the "Best Places to Work" by BuiltinLA and Comparably.
Revenue.io offers talented candidates a chance to work with executive mentors in a rapid growth environment where teammates are passionate about our transformative technology, vibrant culture and collaborative mindset.
We are searching for someone who loves solving problems and maintains an unwavering commitment to continuous learning and knowledge sharing with their peers. If this is you, join our team of smart, savvy technical Support Analysts. Together, we are spearheading a transformative endeavor to redefine how businesses increase sales productivity and elevate coaching techniques. Ensuring the success of each and every customer we serve is our mission.
Duties in Detail
- Work with customers and engineers to sleuth creative solutions for incoming issues
- Translate those solutions into product and knowledge base documentation
- Achieve product mastery and provide expert guidance to CSMs & AMs.
- Communicate trending issues to product managers and help ideate solutions
- Collaborate with engineering to reproduce and document product defects
Candidate Requirements
- 2-4 years experience in technical support, customer training, or onboarding working for a cloud-based product company
- Exceptional critical thinking and problem solving skills
- Strong verbal and written communications skills
- Enthusiasm for helping customers solve problems in real-time
- Ability to work with minimal supervision
- Flexibility to occasionally work with customers across a variety of global countries and time zones
- Experience troubleshooting cloud-based products and identifying issues in system logs
- Experience using Salesforce or Salesforce Admin Certified (preferred, but not required)
- Experience with SOQL & SQL (preferred, but not required)
Company Benefits Include
- Paid parental leave
- Flexible time off (US only)
- Competitive salary
- Multiple medical plans to choose from including HSA and FSA
- Work from home flexibility
Anti-Discrimination
We consider applicants without regards to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).
California Applicants Only
What Personal Information We Collect
Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts.
How We Use Your Information
For professional, internal analysis, or employment-related purposes, including job applications. all applicants are subject to our Employment Privacy Notice and Global privacy policy.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which Revenue.io handles personal data of employees and job applicants: https://www.revenue.io/privacy-notice-employment
