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SalaryAbout Phorest
Phorest Salon Software powers 9,000 Hair & Beauty salons globally and is the market leader in software in the UK and Ireland. Phorest has been named in the Deloitte Fastest 50 growing companies in Ireland for the last 6 years in a row.
Our mission is to help salon owners grow their business by getting their clients back more often while spending more. We currently do that by offering world-class marketing tools such as unique branded apps, loyalty programs, SMS + Email marketing solutions, and social tools that all sit on top of our easy-to-use salon software. Our goal over the next 2 years is to become the platform that hundreds of other companies build applications for salon owners on top of.
The Opportunity
We seek a motivated and detail-oriented Technical Support Agent to join our US Support Team! This is an ideal position for someone who enjoys investigating, problem-solving, and interacting with people. Use your knowledge of computers and hardware to diagnose and troubleshoot basic queries and your customer service skills to answer questions on everyday software functions. This role is a great opportunity to start a career in a SaaS business. It's an entry-level role and will involve working on both hardware and software queries.
What you will do
Become an expert in our salon management software and get to know the daily functions inside and out
Take ownership of the investigation, diagnosis, and resolution of our client's technical and customer service-related questions.
Deliver top-notch personal and friendly Customer Support to our clients in a timely manner
Provide product feedback and escalation of critical service issues
Who you are
1-2 years of professional experience
Working knowledge of Mac / Windows computers
Experience in the salon/spa industry, or experience working in a technical support role
Located in the PST Time Zone and are available to work M-F 9.30 AM PST-6 PM PST, with a rotating Saturday shift 7AM PST-3.30 PM PST
Exceptional problem-solving skills
Strong written and verbal communication skills
Excellent teamwork skills
Be thorough, detail-oriented, and self-motivated
Ability to work independently, as well as within a team
Have a quiet work environment, free from distractions and noise throughout the duration of your shift
Experience working with/for small business owners and a passion for seeing them succeed
Recent experience in a client-facing role where you directly resolved issues on a customer service or technical level
Nice to Have
Prior use of POS software
Experience with Zendesk, Slack, and/or Notion
We live by our Values
- Serbhis Go Hiontach – Our customer service is top notch!
- Can Do Attitude – No task is too big or too small
- Growth Mindset – We’re Always learning and sharpening our skills
#TogetherWeGrow
Benefits
Phorest currently offers a range of fully employer-paid benefits, including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.
Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.
Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources, including LinkedIn learning.
We like to have fun, build camaraderie through regular social events.
Phorest also encourages Employee Resource Groups; you will have the opportunity to join or champion a club, society, or group.
Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
