Customer Support Advocate (Hybrid)

Description:

• Build customer satisfaction and loyalty by providing all customers with fast, friendly, and right service experiences.
• Collaborates with departmental resources to respond effectively and resolve customer concerns. Learns foundational account services/collections tasks.
• Manage inbound customer interactions according to defined quality standards.
• Accurately manage data entry of customer orders, quotes and requests according to defined quality standards
• Accurately record and report reasons for customer contacts according to defined best practices
• Manage outbound and incoming contacts received via all channels within established responsiveness standards
• Ensure excellent customer experiences by maintaining mastery and fluency of best practices

Additional Skills & Qualifications:

• High school diploma or equivalent
• Minimum of 12 months experience, demonstrated fluency and excellent performance in Customer Service role

Work Environment

• Office in Edina.
• This is a Hybrid role (Monday WFH - you can also earn flex hours)
• M-F 8am-6pm availability

Experience Level:

Entry Level

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.