Customer Support Administrator

On-Site Monday through Friday

$18.00 to $20.00 per hour

Summary/Objective

The Customer Support Administrator will interact directly with customers through phone or email to assist in processing orders and tracking orders.

Essential Functions

• Dealing directly with the customers either through telephone or electronically.
• Responding promptly to the customer inquiries in order to resolving them.
• Handling and resolving the customer complaints for the benefit of the organization.
• Obtaining and evaluating all appropriate information needed for handling the inquiries and complaints with regard to the products and services.
• Performing the customer verifications and processing orders, applications, forms and requests

Required Experience

• Associates Degree or the equivalent is preferred.
• At least one (1) year experience of customer service.