Customer Support Administrator

We are looking for a Customer Support Administratorto join our growing team!

The Customer Support Administrator is responsible for the Monitoring/Emergency Responder Communications Enhancement Systems (ERCS) program by maintaining the database of existing customers and setting up new accounts as well as reading and interpreting daily trouble reports to determine dispatch priority or forward to other departments as necessary by performing the following duties.

A flexible, hybrid schedule option is available after successful completion of training. You can expect to work 1-2 days remotely and 3-4 days in the office each week.

Hourly pay ranges from $25-28/hour depending on applicable skills and experience.

In this role you will:

• Take customer calls and update customer account information
• Set up new customer accounts in various central station software, communicator accounts or other similar programs, prior to technicians arriving on site
• Maintain a log of new customer accounts and cancelled accounts
• Review trouble reports daily
• Ensure customer accounts are billed properly
• Complete all customer requests in a timely manner
• Contact customer and schedule monitoring techs for monitoring installations
• Submit plans and submittal guides to AHJ
• Run reports.
• Adhere to company policies and procedures as well as local, state, and federal regulations and laws
• Maintains punctual, regular, and predictable attendance
• Works collaboratively in a team environment with a spirit of cooperation
• Respectfully takes direction from managers

Ideal Candidate Profile:

• Strong written and verbal communication skills
• Must have strong basic math skills for billing and reports
• Excellent organizational skills and attention to detail
• Follow oral and written directions
• Communicate effectively with coworkers, management, and customers, and display excellent interpersonal skills and awareness of controversial and/or sensitive issues
• Comply with safety requirements of the position and actively promote safe work practices
• Self-motivated and ability to work independently

Requirements:

• High School diploma or equivalent
• 1-3 years general administrative experience
• Knowing Fire & Life Safety Industry language and terminology a plus
• Knowledge and ability to understand and operate basic computer functions, operating systems, and software applications such as Windows, Word, Apple IOS, Android, and Outlook. In addition, required to learn and use industry specific devices and software. Must be proficient in Word and Excel.

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.

Why join us?

• Medical, Dental, Vision Plans
• Company-paid Life and Long-Term Disability Insurance
• Health Savings Account with generous company contribution (HSA)
• Flexible Spending Accounts for Medical and Dependent Care (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) plan
• 10 paid holidays off per year
• Safe Harbor 401(k) Retirement Plan with liberal company match

Candidates selected for this position will be subject to a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received.

Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact HR@psintegrated.com and we will reasonably accommodate qualified individuals with disabilities as required by applicable law.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Portland, OR 97224: Relocate before starting work (Required)

Work Location: In person