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SalaryOverview the Customer Success Team:
Passionate about helping people? Join our growing Customer Success Team at PESI where we provide amazing and personalized customer support for behavioral health, rehab, and healthcare professionals around the world! Make a difference as we provide Best-In-Class customer service by being empowered to do what’s best for our customers each and every day, so they can provide services to tens of thousands of clients a year.
What You Will Be Doing: (responsibilities)
- Gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions in our systems
- Monitor and handle a wide variety of incoming phone and e-mail requests from customers
- Evaluate and identify opportunities to drive process improvements that positively impact the customer experience
- Provide technical support for accessing online registrations and online programs
- Take payment information and other pertinent information such as addresses and phone numbers
- Assist customers in making purchasing decisions
- Collaborate with other departments by working on projects outside of the customer service area
- Work during your scheduled Mon-Fri hours and the occasional overtime as needed (currently hiring for 9am-6pm central time shift)
- Responsible for other duties as assigned
What You Bring to the Team: (skills and requirements)
- Associate degree and/or equivalent work experience in customer service/support
- 1+ years of experience in a customer service or help desk capacity strongly preferred
- A passion for excellence in helping and working with customers
- Ability to communicate clearly and professionally, both written and verbal
- Capacity to research and resolve complex customer issues and are comfortable making decisions independently
- Possess a strong work ethic and team player mentality
- Must type a minimum of 35 WPM
- Possess the skill and ability to quickly pick up new technologies and software
- The ability to handle a variety of customer dispositions
- You’re flexible with change and comfortable working in the grey
- Computer proficiency in Microsoft Office, Microsoft Outlook, and Adobe Reader
- High-speed internet required if working remotely
What Would Thrill Us:
- Experience working with multiple computer systems
- Knowledge of various webinar delivery platforms, i.e., Zoom
- Involvement and success in a fast-paced, quickly changing environment
- Knowledge of technical support issues related to internet connectivity and PC troubleshooting experience
- Prior leadership and/or training roles
What We Do:
At PESI, we reach millions of professionals daily, offering them advanced training so that they can help others to achieve hope and healing. Our work has a deeper purpose; one that contributes to improving the quality of life of others. Our mission is to connect knowledge with need; we help clinicians, in the mental health and healthcare fields, throughout the world expand their knowledge through delivering innovative and cutting-edge training that helps them to improve the outcomes of their clients’ lives.
How We Do It:
Our people create our success: We listen and we learn, and we strive to meet or exceed the expectations of our customers, associates and vendors.
We go direct and assume competence: We expect open, honest and ethical relationships both internally and externally.
We encourage you to be an entrepreneur: Our associates view their position or area as if it were their own business, and make decisions accordingly.
We aim for innovation and creativity: Continuous improvement and falling forward is what facilitates our ability to meet our mission of connecting knowledge with need.
Candidates must be able to provide proof of eligibility to work in the United States following an offer of employment.
Equal Employment Opportunity
PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.
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