Address
Form of work
SalaryKey Responsibilities:
- Onboard and Train customers on our software through Zoom/Teams.
- Gather requirements and help in documentation and coordination using Google docs and Microsoft 365.
- Should be able to track, answer and manage tickets within Monday.com
- Listen and understand the customer needs and provide knowledgeable feedback.
- Build relationships with clients and provide issue resolution in a timely manner.
Should be able to work in the morning hours from 8 AM to 10 AM EST since a lot of coordination is required with internal team members globally located.
Required Experience and Qualification:
- 1-2 years of software project management experience.
- 1-2 years of end user software support and/or training experience required
- Ideal to have experience using any software product.
- Experience in MS Office, Zoom/Teams, Zendesk or any other customer support ticket software.
- Ability to work in a team environment managing multiple tasks at one time
- Excellent verbal and written communication skills
- Should be tech savvy and be willing to learn new software.
- No programming knowledge is required.
Job Type: Full-time
Salary: $50,000.00 per year
Benefits:
- Work from home
Compensation package:
- Performance bonus
Location:
- Washington, VA (Required)
Work Location: Remote
