Customer Success Representative

Who We Are

At MIRA Safety, we value one thing above all else:

Uncompromising protection.

This isn’t just a design philosophy, it’s our driving purpose. As one of the industry-leading manufacturers of personal protective equipment, we pride ourselves in being one of the few companies to provide the same level of uncompromising quality of gas masks, filters, hazmat suits, and survival equipment for working professionals as we do for the average civilian.

Based out of the beautiful city of Austin, TX, MIRA Safety creates products that are purpose-built to shield users from the worst chemical, biological, radiological, and nuclear threats (CBRN) in the world. Whether our customers are law enforcement officers, military operators, first responders, agriculture workers, or concerned citizens, we provide durable and exemplary products to all.

Put in simpler terms: We are in the business of saving lives. And that means everyone from all walks of life deserve the best possible chance at survival.

Join the Team

Looking for a workplace that actually cares about what you bring to the table?

Here at MIRA Safety, we are equally as committed to serving our customers as we are our employees. Team members are given the tools, training, and education to not only understand our complex industry but to succeed in it.

MIRA’s culture is defined by an open minded, progressive and collaborative environment in which clear and attainable goals are set on an individual basis. Utilizing a transparent system of accountability, all discussions allow for productive input from everyone and are not set up for the sake of formalities.

That’s right, that means no more “meetings that could have just been an email!” Coupled with a competitive pay structure, medical and dental benefits, as well as yearly bonuses, we’ll make sure you’re taken care of.

MIRA Safety is a fast-growing company focused not only on delivering outstanding products and services to its customers but also in creating a great place to work.

Role Overview:

We seek a highly organized and motivated individual to join our team as a Customer Support Representative. The ideal candidate will have a passion for providing the best possible information to our customers as they navigate the critical and technical aspects of our products. If you thrive in a fast-paced, dynamic work environment and have a keen eye for detail, this role is for you. We consider success a team sport and look to each other for support daily and expect everyone capable of stepping up to a challenge to do so. This means you should not be surprised if you are shoulder to shoulder with our CEO or executive team packing boxes to be shipped to those who may need our products most.

At our organization, we value dedication, adaptability, and a commitment to excellence. Join us in our mission to provide top-tier service and support to our valued customers in the defense and tactical industry.

Responsibilities:

• Engage proactively with customers across various channels, including phone calls, chats, SMS texts, emails, and social media to drive sales and address inquiries.
• Collaborate closely with other departments to prioritize and expedite sales orders.
• Implement effective sales strategies and techniques to maximize revenue generation and customer satisfaction.
• Advocate and uphold safety protocols to ensure a secure working environment for all.
• Support fulfillment processes through coordination with common carriers.
• Adapt to a dynamic work environment, meeting deadlines and maintaining a positive attitude under pressure.
• Physical requirements may include bending, stooping, lifting, and carrying up to 80 lbs.

Qualifications:
Required:

• High school diploma or GED (18+ required).
• Ability to pass a drug test.
• Typing proficiency at or above 60 words per minute.
  

• Prior experience in sales, particularly in e-commerce or related fields (2-3 Years).
• Background in defense, military, law enforcement, tactical products, or firearms.
• Familiarity with CRM systems such as Salesforce, Zendesk, Hubspot, or Gorgias.
• Knowledge of inventory management systems and procedures.

Benefits:

• Competitive base pay with the opportunity to earn 1% of eligible sales after 90 days of probation.
• 14 days of paid time off annually.
• 96 hours of sick leave.
• 75% health coverage, including medical, dental, and vision.
• Paid federal holidays.

Prior Service and Active Military Applicants:

Applicants with prior military experience are highly encouraged to apply. Proof of service such as DD-214 or current service documentation, may be requested during the application process.

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