Address
Form of workThis role is a part of the Pipeline CRM team, one of our growing brands at saas.group.
Pipeline CRM is a dynamic addition to the saas.group family, which redefines sales management with its innovative solutions. Since becoming part of saas.group, Pipeline CRM has catalyzed growth for businesses worldwide. Founded in 2006, it has evolved into a powerhouse, equipping SMBs with tools to enhance productivity and cultivate lucrative relationships. With its dynamic features and unwavering commitment, Pipeline CRM continues to propel sales teams toward unprecedented success!
Profile Overview
As a Customer Success Manager, you will play a crucial role in the successful onboarding of our clients, while also fostering long-term business relationships with your book of business. You will work closely with the Customer Success team to provide exceptional support and guidance to new customers, ensuring they have a seamless experience from the moment they sign up until they are fully onboarded onto our platform.
Your responsibilities- Manage a book of business of mid-market accounts to foster long-term business relationships
- Develop and execute onboarding plans for new customers, ensuring a smooth transition onto our platform
- Organize and conduct product demos and training to showcase the functionality and benefits of Pipeline CRM
- Increase customer retention, engagement, and business growth by addressing customer needs, personalizing interactions, and identifying upselling opportunities
- Answer incoming questions and inquiries from customers promptly to resolve queries and enhance satisfaction
- At least 2 years of experience in a customer-facing position, such as Customer Success, account management, or related customer support role preferably in the SaaS industry
- Experience in managing cross-functional projects with high attention to detail
- Flexibility, autonomy, and strong time management skills
- Exceptional communication and follow-up skills, and a proactive, customer-centric orientation, paired with a desire to help our customers reach their goals
- Tech savviness and proficiency with CRM solutions and computer software applications (G-suite or MS Office with emphasis on Excel)
- Strong problem-solving abilities to address customer issues creatively and efficiently, ensuring customer satisfaction and retention.
- Ultimate flexibility: We're 100% remote. You can work from wherever you like, whenever you like.
- Freedom and autonomy: We're a high-trust team, and you'll be given lots of independence to solve problems in your own way - with plenty of help from the team when you need it.
- Minimum bureaucracy: We don't like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
- Small & friendly team: We help each other out, have fun, and joke around.
- Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally.
- Unlimited paid time off: We want you to recharge your batteries when needed.
Pipeline CRM is part of saas.group and we have a shared goal of succeeding together.
What is saas.group?
Think of us as the driving force behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 300 colleagues spanning 44 countries we are truly global and we are rewriting the playbook on SaaS innovation and collaboration. We grow 17 exciting brands under our umbrella.Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, gain valuable insights into our teams and how we work.
We don't just simply offer you to "take a job with us" but rather to "join us on this journey" to build the world's largest platform of independent SaaS companies.
Sounds like something you're up for? Feel free to apply even if you don't check all these boxes. We believe in the power of diversity and fresh perspectives to spice up our team. Your application might just be the missing ingredient!
