Customer Success Manager

About Procurement Sciences:
Procurement Sciences is a leading provider of generative AI-powered efficiency solutions for the government contracting sector. As a US-based, veteran-owned company, we leverage over 150 years of combined GovCon experience to deliver innovative and tailored solutions that drive success for our clients.

Position Overview:
We are seeking a dynamic and experienced Customer Success Manager to join our team at Procurement Sciences. The ideal candidate will be passionate about delivering exceptional customer service and driving client success through the effective use of our AI-driven solutions.

Key Responsibilities:

• Develop and maintain strong relationships with a portfolio of assigned clients, ensuring their satisfaction and retention.
• Understand client needs and objectives to align our solutions with their goals, driving value and ROI.
• Onboard new clients, providing training and support to ensure smooth adoption of our products.
• Monitor client usage and proactively address any issues or concerns to prevent churn.
• Collaborate with cross-functional teams, including sales, product development, and technical support, to advocate for client needs and contribute to product enhancements.
• Gather client feedback and work with the product team to inform future product improvements and features.
• Conduct regular check-ins and business reviews with clients to discuss their progress and identify opportunities for growth.
• Develop success plans for clients that outline critical success factors, metrics for success, potential issues, and provide recommendations.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 3 years of experience in a Customer Success, account management, or similar client-facing role.
• Strong understanding of the government contracting sector and experience with SaaS products.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to manage multiple accounts while maintaining sharp attention to detail.
• Strong problem-solving skills and the ability to think strategically.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.
• A collaborative and innovative work environment.
• Opportunities for professional growth and development.
• The chance to work with a leading-edge AI technology company making a significant impact in the GovCon sector.

Procurement Sciences is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a motivated individual looking to contribute to a team that values innovation, Customer Success, and industry expertise, we encourage you to apply for the Customer Success Manager position at Procurement Sciences.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Experience:

• Proposal Management: 1 year (Required)
• Customer Success: 2 years (Required)

Work Location: Remote