Customer Success Manager

Are you looking for a challenging role as a Customer Success Manager (Remote)?

As a leading managed service provider (MSP), InterVision assists IT leaders in solving the most crucial challenges they face by solving for the right technology, deployed on the right premises, and managed through the right model to fit their unique demands and meet their long-term goals.

InterVision’s mission is to transform business through the evolutionary power of technology, and we’re committed to unlocking value by delivering innovative technology through a consultative approach. Our people are the best in their field!

If you are looking for a career changing opportunity, we want to meet you!

InterVision Company is seeking a Customer Success Managerto manage Cisco Lifecycle and Enterprise Agreement opportunities within our current client base. The CSM will be responsible for managing Lifecycle and Enterprise Agreement opportunities, working with both internal and external teams to identify opportunities, managing the sales cycle, and tracking our clients’ success accomplishing their business and technical objectives with the solutions purchased. The CSM must successfully balance the need to exceed quota targets while ensuring we deliver an exceptional experience that creates value and client satisfaction, while deepening engagement.

We welcome your experience and talents to our team!

• Bachelor’s Degree in Business or Technology or equivalent experience.
• Minimum of 2 (2) years of IT experience
• Experience in implementing IT strategies and a technology roadmap for multiple clients
• Possess strong knowledge of technology infrastructure
• Project Management experience a plus
• Technical certifications are a plus
• Knowledge of Cisco Enterprise Agreements and Lifecycle program
• Strong written, verbal and interpersonal communications skills
• Understanding of financial concepts, TCO, and ROI
• Detail oriented with strong project management skills
• Excellent team player
• Overall understanding of technology needs of businesses
• Ability to communicate technical information in a non-technical way
• Excellent customer service skills
• Ability to work in a high-pressure dynamic environment and adjust to priority changes is required
• Commitment to quality and customer satisfaction

Some of the exciting work you will encounter:

• Retain and Grow relationships with assigned existing customers
• Be a Challenger. Ensure we are delivering insight, value and an exceptional experience
• Be a proactive problem solver for InterVision and our clients
• Deepen client engagement and improve Net Promoter Score (NPS)
• Conducts regular meetings with clients to develop long-term relationships and understand their business to communicate recommendations
• Gathers data from multiple sources, develops reports and presents Partners with InterVision’s Account Management team for client retention and to develop opportunities based on a gap analysis between business needs and current technology
• Assists in the development of a 3-5 year business technology roadmap based on business goals and technical requirements
• Offers practical experience in the managing and execution of IT initiatives to ensure business value
• Adheres to and assists in the ongoing development of processes and procedures
• at client meetings, Quarterly Business Reviews (QBR’s), etc.
• Functions as the liaison between the client, operations, and technical areas to ensure customer satisfaction
• Compares customer infrastructure to InterVision database and validate against customer agreement

How Do We Back Our Strong Reputation?

GREAT PLACE TO WORK: If you thrive in an environment of growth and individual impact, InterVision is the place for you!

CUSTOMER SUCCESS: When it comes to technology, our 25+ year history has guided some of the largest and most influential companies solve their problems with a broad range of innovative technologies ranging from network infrastructure to collaboration to cloud migrations.

InterVision can not only help clients refine their strategy with the right technology and the right cloud strategy, but also bring the resource models to take it to the finish line, assuring them a powerful combination of vision and capabilities.

BROAD CAPABILITIES: InterVision offers a wide range of services and solutions that organizations need to thrive in today’s dynamic IT market, including a broad range of innovative solutions for datacenter and cloud transformation, IT resiliency, modern communications, remote workforce and advanced data analytics. We’re competitive at all levels of engagement.

INDUSTRY ACCOLADES: InterVision has received some of the technology industry’s most prestigious awards and acknowledgements – repeatedly by Gartner® and Forrester™ plus Inc. Magazine’s 5000 Fastest Growing Private Companies.

TOP VENDOR CERTIFICATIONS: InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained, certified engineers supporting their solutions. Here are just a few of the certifications from our list of 80+ vendors: Amazon Partner Network (APN) Premier Consulting Partner (with seven competencies), NetApp Star Partner, Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, AT&T Premier Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner to name a few.

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