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SalaryMake Work Better Every Day
Success starts with our people and our talent is our greatest level for business success. Quantum Workplace, an HR technology provider, equips workplaces with the smartest talent solutions so that they can grow and succeed. We pioneered some of the earliest employee engagement and performance software and have since partnered with thousands of organizations to drive employee, team, and business success.
At Quantum Workplace, we embody hustle and grit, fueling an atmosphere where care and flexibility meets curiosity, making our own work environment as awesome as the ones we help create.
Check out our 2023 Employee Engagement Survey Results (yes, we use our own software):
- 98% response rate
- 81% overall favorability
- 98% favorable on the item "I feel accepted by my immediate coworkers"
See what it means to be a Qwirk through this video!
What's the Opportunity?
A Customer Success Manager's primary role is to establish and maintain trusting relationships with customers to ensure customers maximize the impact and value of our partnership. To do this, the role requires someone with a high level of business acumen that can understand the business workflows and needs of their customers, help customers define success, lead strategic conversations, effectively negotiate software subscription-based contracts, and manage the overall customer relationship. As the CSM, you will focus on building long-term relationships while helping customers meet their objectives and realize key results.
You Will:
- Take ownership of the overall customer relationship including retention and expansion of your assigned customer accounts.
- Renew customer contracts and introduce value-added products and services. You will carry renewal and expansion revenue quotas.
- Develop in-depth knowledge of Quantum Workplace’s software and how it solves business challenges
- Deliver and communicate business impact for our customers throughout the customer lifecycle, bringing valuable product, industry, and job-related insights to our customers that help them achieve their goals.
- Act as the trusted partner for the customer on best practice use-case and product functionality, using your product knowledge to inspire customers.
- Advocate for the customer by taking their feedback and sharing it with other departments, to improve sales effectiveness and product innovations that impact the customer experience.
- Contribute towards the development of a strong team environment by upholding high work standards, continuously growing and applying your sales knowledge, and continuously updating and sharing your knowledge about the market.
- Follow and innovate our Customer Success processes and work as a team to implement the improvements.
- Engage with the customer through operational touch points.
- Lead Executive Business Reviews with customers to report on partnership progress, provide recommendations to the customer on how they can achieve more impact, and highlight opportunities for expanding our partnership.
- Conduct training and demonstrate product functionality to existing customers and demo additional tools for expansion opportunities.
- Identify customer advocates to assist with referrals, references, reviews and other marketing initiatives.
You have:
- Proven track record of success in a Customer Success or sales role.
- Passionate about the health & delight of customers and dedicated to helping customers realize their intended value.
- Strong communication and interpersonal skills, both written and verbal; effectively use email, phone calls, and meetings to get decisions made and resolve problems; able to explain technical situations in non-technical terms.
- Energetic and self-motivated; a team player who is a proactive and creative problem solver.
- Technical aptitude and ability to learn software programs
- Experience working cross-functionally in a team-oriented environment – emphasizing overall success over individual responsibilities
- Driven to learn, take initiative, and deliver rockstar results
- Experience with the following systems preferred, but not required: Gainsight CS, Asana, Hubspot
Why Quantum Workplace?
At Quantum Workplace, we believe in making work better every day. We try to do this in meaningful and unique ways — check our Glassdoor rankings to read our reviews. Here are some of the ways we make work better every day.
We care for our Qwirks and their families
- Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth
- Dental & Vision: We cover 100% of premiums for employees
- 401k: We match 100% of contributions up to 4% and you're fully vested on day 1
- Adoption + Fertility assistance and paid parental leave
We seek to belong
- Employee-led Diversity Council works to create a more diverse and inclusive workplace
- Biennial company retreat to create connections and make memories
- No dress code - wear what makes you feel confident - BE YOU!
We invest in wellness and development
- Annual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!
- Our Omaha office has an on-site fitness center - free for Qwirk use
- Monthly manager-employee lunches for goal planning and development
- Zoo membership to your closest zoo
- Remote work stipend for 100% remote Qwirks
We value balance
- Summer hours and flexible work schedules
- Remote and hybrid work options
- Paid time off (up to 20 days per year!) plus paid holidays, paid volunteer time off, & your birthday
At Quantum Workplace, we are an equal-opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, we are not currently hiring in California.
Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at careers@quantumworkplace.com or 402-415-8302.
We value diversity and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.
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