Customer Success Coordinator - Claims

Come join our Customer Success team at our Corporate Offices in Pelham, AL. You will work with our customers and other departments to resolve claims issues. Our Customer Success Coordinator – Claims works directly with key departments to provide excellence in service to our customers.

What We Offer

• Competitive health, dental, and vision plans
• 401(k) plan with match after 12 months
• Employee Assistance Program and Chaplain Services to support mental and emotional well-being
• Paid sick, vacation, holidays, and paid parental time
• Quarterly incentive opportunities
• Generous Employee Product Purchase discount

Who We Are

Gabriella White is home to our family of brands - Gabby, Summer Classics, and Wendy Jane. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit and our culture is shaped by our core values: Dedication – Enthusiasm – Synergy – Integrity – Goal-Oriented – Nimble, or simply put DESIGN.

As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We’re always looking for talented people to join our team and grow together.

What You Do

• Responds to Gabby and Summer Classics warranty issues and claims submissions within the designated time, utilizing the guidelines outlined in our warranties and terms and conditions.
• Partners with OS&D and QA to resolve customer issues related to shipping and manufacturing defects.
• Communicate with customers and sales representatives in an empathetic and professional manner and offer creative solutions when appropriate.
• Provides accurate records to the accounting department regarding credit notes.
• Communicates quality assurance, shipping issues, and other trends to the supervisor.
• Maintains appropriate documentation on all claims requests.
• Assists other Customer Success Coordinators as needed.

What You Bring

• High school diploma or equivalent required; some college preferred
• Minimum of 3 years in a customer service department or 1-2 years as a member of the wholesale customer service team required: furniture or apparel industry or other phone-based customer service preferred.
• Excellent written, verbal, and interpersonal communication skills required.
• Highly organized, detail and goal-oriented, with the ability to meet deadlines.
• Excellent critical thinking, data analysis, and problem-solving skills.
• Computer skills including general knowledge and use of Microsoft Office programs such as Outlook, Excel, and Word required, ERP system experience preferred.
• Experience using general office equipment including desktops, telephones, printers, copiers, faxes, scanners, etc.
• Punctuality and professionalism are required.
• Ability to work the core hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. with some overtime expected.