Customer Success Associate

Job Summary:

With over 80 years of experience in the alcohol industry, MGX understands the complex US beverage alcohol business and enables our customers to navigate it more efficiently. We collaborate with retailers and suppliers to design and implement supply chain solutions to optimize a product’s route to market. MGX provides a single point-of-contact across the entire beverage alcohol supply chain, bringing together the services of our affiliated companies Gordon Logistics, Milton’s Distributing, and Hope Beverage.

We recognize that nothing happens without our people and that our team members are our most important asset. We’re a family-owned and operated business committed to building a culture that recognizes, respects, and rewards our employees.

We offer competitive wages and comprehensive benefits coverage including medical, dental, 401K, profit sharing, and tuition reimbursement.

Essential Functions:

• Manage incoming calls and customer service inquiries.
• Research and diagnose issues that resolve customer concerns to ensure a high level of retention and satisfaction.
• Follow process, policy, and compliance requirements, while exhibiting efficient workplace productivity and time management skills.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Process customer purchase orders and outbound orders.
• Interact daily with internal partners, warehouse, finance, transportation.
• Coordinate with warehouse to assure orders are processed, released & scheduled accordingly to meet customer requirements.
• Use of multiple excel & business systems simultaneously.
• Manage & oversee multiple customer deliverables simultaneously.
• Ability to promote and sell supplementary services to customers.

Skills and Qualifications:

• High school degree or equivalent.
• Previous experience in customer service, or a related field.
• Basic computer skills, filing documents or updating customer profiles/accounts.
• Prior customer service experience required- minimum of 1-2 years.
• Motivated, detail oriented and dependable.
• Process driven and customer focused.
• Excellent communication and relationship-building skills.
• Ability to maintain a calm & professional demeanor through customer interactions.
• Experience or knowledge of warehouse operations and fulfillment.

Special Skills:

• Experienced in Microsoft programs.
• Outlook and Excel
• Data Entry

Physical Requirements:

Lifting:

Carrying:

Physical requirements of position:

Occupational requirements:

Exposure to the following conditions:

Equal Opportunity Employer