Customer Success Associate, 2Synergize

ABOUT SIMPLEVIEW:
Simpleview is a software development, data analytics and digital marketing firm that supports destination marketing organizations to reach their tourism marketing goals with first-in-class digital products and services. We believe our customers -- towns, cities, states and nations across the globe -- have a role to play in creating great experiences for visitors, for the people who call them home and for businesses and workers who rely on travel to sustain their local economies.
We are looking to add to our professional, dedicated and hard working team an independent, talented, top-notch Customer Success Associate, 2Synergize with a great work ethic who thrives in organizations that constantly adapt and evolve.
ABOUT 2SYNERGIZE:
2Synergize is a Simpleview consulting company that specializes in helping destination marketing organizations to gain a competitive edge in the meetings and events business, including through the use of products like MINT. MINT is the world’s largest meetings history database, FuturePace, and consulting projects.
 
JOB SUMMARY:
The Customer Success Associate, 2Synergize is a customer-facing role that focuses on providing support, migration, training, and consulting to MINT and FuturePace subscribers as well as internal and external staff. Chief among their responsibilities is to support accounts, assist in data analysis, facilitate data gathering and processing, monitor data compliance, provide training and best practices, and ensure our customers meet their expectations from the product. The Customer Success Associate serves as a subject-matter expert for MINT at Simpleview, both internally and externally. Additionally, the Customer Success Associate will provide support for 2Synergize consulting projects. Preference will be given to Tucson-based candidates.
RESPONSIBILITIES:

• Data Analysis- supporting the 2Synergize team on data analysis for consulting, DACC/DAMMM and other special projects
• Customer Support - supporting clients in all their needs in relation to MINT+ and FuturePace. Troubleshooting client issues with product use and implementation and guiding them toward resolution and best practices. Communicating with clients to guide them through the various data collection processes that are a core aspect of the data co-op nature of MINT to build a robust meetings database.
• Client onboarding and training - Setting up new clients and communicating with them to establish onboarding roadmaps, training appointments, and data processing deadlines. Supporting existing clients in their ongoing and new hire training needs.
• MINT Data Research Projects - as a large database of Meetings database, MINT+ presents several opportunities for researching data for marketing, data audits, and efficiency testing purposes. Collaboration between the MINT+ dataset and other industry datasets is another common practice resulting from the goal of finding new tourism industry data trends and meanings. This role will assist in planning, adapting, running, and concluding various data projects for the betterment of MINT+.
• Analyze data trends and organic performance within the MINT platform. Conduct descriptive and predictive analysis to identify trends, patterns, and anomalies.
• Develop analytic reports that provide actionable insights for internal stakeholders or customers.
• Data Support - working with the MINT Associate Product Manager to ensure a clean and error-free database. Pursuing data clean-up projects, analyzing project needs, and executing processes to improve and enhance the database. Maintaining records of and communicating common client needs, bug reports, pain points, feature requests, and ideas for possible product improvements.

REQUIREMENTS:
This position requires a talented professional who exhibits the following attributes:

• Experience with onboarding and training clients
• A strong understanding of Excel and how to correctly handle data, how to use pivot tables, and experience in implementing more complex formulas for data analysis. Enjoys working with data and solving problems.
• Exercises critical thinking to conduct a thorough analysis that results in actionable insights and recommendations
• Experience in a customer support role working with a diverse array of client personalities
• Communicates, effectively, and persuasively in both written and verbal forms
• Exercises good judgment to take smart action and solve problems, does not require constant oversight, goes beyond the bare minimum, and performs well under pressure
• Experience with taking and summarizing meeting notes
• Self-motivated with good time management skills. Eager to communicate and collaborate on projects with teammates in a remote work environment to ensure everyone can fulfill their roles and responsibilities and to ensure that team members feel supported in achieving their goals.
• The ideal candidate is not someone who struggles in a remote work environment, or who struggles with self-motivation in a hands-off managing environment
• Maintains high standards and provides work that is professionally composed and free of error
• Although actual travel is minimal, the ideal candidate must be willing and able to travel domestically or internationally.

PREFERRED REQUIREMENTS:

• Bachelor’s degree from an accredited college or university
• Two years of industry experience in a client-facing role

WHO WE ARE LOOKING FOR:WHAT IS IN IT FOR YOU:

• Fulfilling work at a company that makes an impact in hundreds of communities across the globe
• The ability to set a career trajectory and move along a growth path
• Great co-workers, including geeks, parents, artists, gamers, veterans and average joes and janes
• 100% paid medical benefits for employees and short term disability paid by the company + options for vision, dental, long term disability & life
• 401(k) with employer match

Unless otherwise stated on the job description as location-specific, most of our positions are eligible for remote work. At this time, Simpleview can currently only employ remote staff who reside in the following U.S. states, Canadian Province, and United Kingdom: Arizona, British Columbia, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Mexico, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

Qualified candidates, please apply by going online at: https://www.simpleviewinc.com/our-world/staff/join-our-team/.

Please submit your resumes using the APPLY NOW function below.

Simpleview provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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