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SalaryCustomer Success Advocate (CSA) - Call Center Agent
Bold Penguin is a leading integrated digital solution platform simplifying small commercial insurance. Our technology makes the quote and bind process quick, effortless, and profitable for agents, brokers, and carriers. Bold Penguin’s innovative product suite has digitized and transformed a slow, manual process, resulting in reduced costs, increased efficiency, and better overall outcomes. For more information, please visit boldpenguin.com.
Or, simply put….
We simplify commercial insurance.
Applicants must be local to Columbus, Ohio.
YOUR ROLE
As the primary pilot of our software product, the Customer Success Advocate is the focal point of where technology meets the human touch at Bold Penguin. The Customer Success Advocate is an expert for every business owner that comes through our platform. There are thousands of different kinds of businesses, all with different risks, and it is the core responsibility of this role to help each customer figure out how to categorize their business, guide them through our process, and then use our technology to connect them with the best agent possible for them.
WHAT YOU’LL DO
- Answer inbound calls and make outbound calls while utilizing our software to create the perfect match, every single time!
- Consistently deliver excellent customer service.
- Coachable attitude with a passion for learning.
- Adapt to new processes and technologies as they are developed and deployed.
- Communicate and multitask effectively.
- Contribute to a high energy, positive environment.
SKILLS AND QUALIFICATIONS
- Strong communication and multitasking skills
- Coachable attitude with a passion for learning
- Ability to drive and carry a conversation
- Proactive approach to problem solving
- Comfortable working with CRM tools, Google Apps, Microsoft Office
- Previous experience in a call center or in-office customer service role
- High School Diploma or equivalent
* Must have home internet speeds of a minimum of 30 MBPS Download and 20 MBPS Upload.
BENEFITS
After 90 days in this role, we offer competitive compensation and progressive benefits that include:
After 90 days in this role, we offer competitive compensation and progressive benefits that include:
- Medical, Dental and Vision
- Disability and Life Benefits
- 401K with a company match
- Employee Assistance Program
- Parental Leave
- Paid Time Off
Remote Culture. Here at Bold Penguin our remote employees are top of mind, and we have created an inclusive, engaging remote environment.
Stay connected to the Glacier. We slack. A lot. We also like to video conference regularly. With all-hand "Waddles" held each week.
Penguin bling. Like swag themed after a certain Antarctic bird? Just. You. Wait.
Penguin bling. Like swag themed after a certain Antarctic bird? Just. You. Wait.
The starting pay rate for this role is $23.00/hour.
Bold Penguin believes in inclusion. That’s why we’re proud to be an equal opportunity employer that considers all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. To learn more about our results-focused culture and employee-focused perks, read more on our careers page.
If you are an applicant who resides in the state of California, please review our Employee Privacy Notice here.
