Customer Solutions Specialist - Hod

Contractor must be Colorado - Denver Metro area based or within reasonable driving distance to the Broomfield office.
6 Months
- Hours: 8AM MST - 4PM MST
The Customer Solutions Specialist is accountable for managing the order to delivery process for large customer accounts.
You will be the face of HOD to our customers.
You will proactively lead the resolution of all issues related to customer orders.
You will collaborate with the Customer and Field Sales to meet service objectives and deliver growth.
You will be responsible for driving productivity initiatives and delivering cost and service improvements in partnership with Supply Chain and Field Sales.
You have SAP experience (preferred)
You have a Bachelor's Degree (3-5 years relevant experience and/or 1-3 years internal experience may be considered in lieu of degree)
You have at least 3 years of progressive Customer Service, Logistics or Supply Chain experience
You must be able to work well in a self-managed team environment.
You can demonstrate experience in Order Fulfillment & Management, Transportation, Pricing Structure and the Credit and Returns process.
You can demonstrate experience or relevant knowledge in the following areas: SAP, MicroStrategy, Forecasting, Planning, Inventory Management preferred.
You have a logical, creative and comprehensive approach to problem solving
You have the capacity to comfortably interact with all levels of the business and customers to deliver results in a fast-paced environment.
You have judgment to resolve issues with the appropriate sense of urgency including after standard business hours support.
You can maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities. Displays attention to detail for both accuracy and content.
You can collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate the outcome.
You have excellent communication skills both written and verbal.
You have intermediate level Microsoft Office skills required- emphasis on ability to use Excel formulas, functions and pivot tables.
Join the Cross Resource Group Team!
At Cross Resource Group, we value our employees and are dedicated to providing a rewarding and inclusive work environment. We are proud to offer a competitive and comprehensive benefits package to meet the diverse needs of our team.
Employee Benefits Include:
Healthcare Insurance: Comprehensive coverage to ensure access to quality healthcare.
Dental Insurance: Robust coverage for optimal oral health.
Vision Insurance: Regular exams and corrective lenses covered.
Disability Insurance: Short and long-term coverage protecting against loss of income due to illness or injury.
Life Insurance: Providing financial security and peace of mind for our employees and their loved ones.
Why Choose Us?
Become a part of a dynamic team committed to professional growth and development. Explore our job openings and experience the rewards of being part of a company that values your health, happiness, and success